Package arrived but razor stolen

Hey all,

I had a (thankfully not very high value) package come in today. It was sent Prioritaire from Sweden to the US, was a paper type envelope, and has very obviously been ripped open hastily, with the contents (a razor) either stolen or discarded. It was then in a plastic sleeve with some BS from USPS about how much they care and hope this doesn't inconvenience me. As far as I can tell the option of opening a claim is fairly limited, does anyone know if I have any decent options here? Not so much that I have any hope of getting the razor now, just that I'm mad about the theft.

I have had the same thing happen, but with a brush in an envelop that was carefully sliced open. If you have insurance file a claim, but the claim probably needs to be initiated by the sender. Good luck. FYI, my item was fully insured and the seller refunded my payment and then filed the claim on his end. He was eventually refunded by the postal insurance. Good luck!

I would think that you are left with a claim. I do not see any hope if the package was in fact looted. If the package was torn open in machinery and then contents actually lost you may get the razor back, but not without a claim.

Put in a claim anyway. Some carriers have opening letter type shipments down to a science. Enough claimants on a given date and given route will get the perp.
As far as getting your razor, slim. Sorry!
It has happened to many of us. Well packed and insured reduces the problem. Envelopes just troll for thieves.
Good packaging is a skill and much cheaper than a loss.
~Richard

I had this happen to a brand new Castello tobacco pipe sent via UPS. First time in my experience. It was from a reputable pipe shop in Phoenix and I got an immediate refund. Paypal wasn't even involved, I had bought it direct. I texted them photos as it was quite obvious the package was compromised before I opened it. The incompetent boob who packed it should be fired, though I wouldn't be surprised if he was the thief, and sent an empty box.

Sorry about your razor, hope you get a refund.

A Postal Inspected said that this usually happens when things are on the conveyer belt heading towards scanning and sorting. Someone either recognizes the package by shape or the contents may be exposed. An operator grabs it and throws it in a corner to be retrieved later. Contents are almost never recovered. @Geezer is correct about how important packing and insurance are. I hope you had insurance.

Had that happen twice. The first time the P.O. told me they thought it came off a machine and through it out. After I told them they owed me for postage and razor they suddenly found it. The second time it was never found.

sounds like a Global shipping standard
I've had 3 razors liberated from well packed boxes via their scrupulous mail operators
hence I will not buy a razors from the states if EBay Global shipping is the only option
hopefully insured and good for the refund

I have this thing about packing. I over-pack everything.

Folks who sell things and pack poorly, well when they die they wind up in a cheap plywood coffin that breaks open as they are being carried to the hearse and dumps them on the ground.

I have had it happen. I always ship in a box now, bubble then shrink wrap what is inside. This obscures the item if they peak. Since doing so have never had an issue as a shipper

not to be this guy... but is it possible that it was incorrectly packaged and sliced its way through the package in all the bumping around? I could see that happening, especially if ordered off the bay or something hastily packaged. might be worth a second look at those packages to see if that might be possible. wont solve the problem of the missing razor though, i suppose.

I was with FedEx for eight years. It is very common for improperly packaged shipments to rip open. Often, no one is standing there when an envelope or package tears up due to all the automated conveyer belts. They tape it up and send it on its way when the find it.

The shipper is responsible for proper packaging. You know the paper thin package that a junk food single serving fried fruit pie comes in? I had an eBay shipper send me a razor in one of those. I was surprised that it came and wasn't damaged.

Theft within American carriers definitely happens. Usually, high value items are targeted - items that are higher value than most razors off of eBay.

Good luck getting the post office to honor your insurance. The burden usually falls on the seller. The last time I had an issue I was the seller on eBay. The buyer claimed they never received the package. The PO confirmed that they never delivered it. So I refunded the money. But the PO never honored the claim. All they would say is that sometimes there are significant delays and because they didn't have the package tracked down, they couldn't honor the claim. But that defines the word missing/lost. I suppose if you have an unlimited amount of time and energy, you might prevail. I ran out of both after getting nowhere.

Quote:

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Originally Posted by Substance

sounds like a Global shipping standard
I've had 3 razors liberated from well packed boxes via their scrupulous mail operators
hence I will not buy a razors from the states if EBay Global shipping is the only option
hopefully insured and good for the refund

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Not the first time I have heard of razors disappearing at that place.

I thought that eBay had an eBay guarantee on shipments.

There was a guy on this forum who sold a nice razor. The customer received it and returned a box with junk in it. Once the return was processed as delivered, the thieving customer got a full refund at the seller's expense. There was no way for the seller to make an issue of it - eBay is geared toward protecting the customer.

I'm guessing the the seller for the original poster didn't package it correctly and it was torn open during shipment, thus it is likely on them anyway.

You might get resolution via eBay.

Next, as far as I have ever known, only the party paying the carrier can file a claim

IF the package arrives, empty or not, USPS will do nothing. Insured or not.

Luck is with Ebay or Paypal.

I had the post office deliver the cover off a magazine one month. It looked like it had been ran over. I wonder if the rest of the issue was any good. :hmmm:

Maybe thebigspendur could do a pictorial of how he packages shaving gear for mailing!

File a claim. When you file they have a section for missing contents. If they placed the envelope in a plastic sleeve they are admitting that there was a problem during shipping. I would also contact the seller through Ebay. At this point you have nothing to lose so explore all the options and something might work.