Ok folks here's the deal. I bid for and won 2 razors from the same seller on ebay. The seller was in the US and I am in the UK. I asked him to quote me for the total postage for both in one package. He told me it would be $10.30 for P+P which I duly paid, along with the cost of the razors. The auctions can be found here and here.
The parcel arrived today and I have yet to open it. Attached to it was an additional customs charge of £16.76 (approx US$30) which I was forced to pay to get the razors. Now granted I would have had to pay the customs charge anyway, but am I totaly wrong to feel conned here? Put yourself in my shoes? How would you feel?
I wrote to the ebay seller the following message....
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Hi Tom
I have good news!..... And bad news.
The good news is that the parcel arrived today. Sort of. That means that it only took a little over a week to get here which is an excellent delivery time and put my mind at ease.
However, I didn’t initially receive the parcel. Instead I received a note from the Post Office informing me that customs duty had not been paid and in order to get my parcel I would have to pay an additional £16.76 (approx US$30) in order to have it released to me. As you can imagine I was quite disappointed at this as I had been of the understanding that the amount I had paid for the razors and packaging included everything I would need to pay. I am not accustomed to having to pay twice and had I known I had to I would have been very unlikely to have bid for these items.
I write therefore to see if we can come to some resolution here. I have rechecked the listings and see no mention of the buyer having to pay additional customs charges on its arrival. I feel that this total postage price of $10.30 + £16.76 (approx US$41 total) should have been reflected in your listings. I am a reasonable man and do not want to leave bad feedback for you since you have had excellent communication with me but feel I have come out worse off. I have yet to open the package and I hope that I will be left in a better mood after that.
Again, I am not being unreasonable here and have withheld leaving any feedback at all yet in the hope that we can come to some resolution first. Should you wish proof of all this additional costs I have taken photos of the stickers that were attached to the parcel by HM customs and have obtained a receipt from the post office for my charge. Copies of any of these can be sent to you on your request. I hope we can come to some agreement here.
I look forward to your swift response,
Sincerely yours,
Sandy
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Can I have your expert opinions on this matter guys? If you were in position, how would you feel and what would you feel would be a reasonable outcome? :rant: :cry: :shrug: :(