Originally Posted by
gugi
As far as I know a seller cannot just deny the request for refund without offering a different resolution, or escalating the case to ebay to decide.
As I already said why don't you talk to ebay? They have online chat and phone numbers in US, not sure how it is in Canada.
And no, you cannot complain publicly about a particular vendor on the forum, you should resolve the issues directly with them and ebay since those are the involved parties. SRP has nothing to do with your case and should remain neutral and uninvolved.