Problems With Paypal - Anyone Else Seeing This?

I'm trying to make a purchase from a well-established vendor in the UK using Paypal. The transaction completes with a warning to the vendor that my delivery address is not verified and therefore does not qualify for Seller's Protection. Understandably the vendor does not not want to complete the transaction if he doesn't have this protection.

I've talked with Paypal support twice, and each time they insisted that my Paypal account has my address verified (the account and two credit cards). With the vendor's permission, we tried the transaction this morning again with the same negative results. The last Paypal support agent I talked to suggested that something is incorrectly set in the seller's configuration, and suggested that I tell the vendor to check his setup with Paypal support, but I don't buy that. The vendor has been operating his web site for quite some time, he's a long-time member of this forum (I won't identify him here without his permission), and if there were something wrong with his Paypal setup, I wouldn't be the only one having problems.

The only options I have now from Paypal support are unacceptable to me and probably to the seller: either convince the seller to ship without Sellers Protection, make a gift transaction, or forget about the purchase.

I want to make it very clear that I support the seller's policy not to ship his product without the benefit of the Paypal Seller's Protection. Not only is he a well-respected member of this forum, he make a great product that I've been wanting to purchase for a long time.

I've had my Paypal account for several years, and I've made several international purchases in the last 3 years without any issues before this.

Has anyone seen this problem? If so, what was the resolution?

Thanks in advance for any advice and input you may have.

Tim

As an ebay seller at times I've emailed the buyer for confirmation of the shipping address. Used signature required tracking and insurance. This way I'm covered as far as the item going to the correct address and for damages en route, covering the bases and no problems so far.

It's sure going to be nice when someone comes up with something to compete with Paypal.

There are alternatives. Ebay just does not allow them due to "Security Reasons".

I'm sure it has nothing to do with them also owning paypal....

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Originally Posted by HNSB

It's sure going to be nice when someone comes up with something to compete with Paypal.

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I seem to remember my Paypal account showing up as non-verified when buying overseas but not locally. Don't know if this is your case but it never stopped the transaction.

Double check your address if one single number or letter is off Paypal will kick it... Check it digit by digit even an extra space can kick it

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Originally Posted by Slartibartfast

There are alternatives. Ebay just does not allow them due to "Security Reasons".
I'm sure it has nothing to do with them also owning paypal....

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I rarely sell on eBay.
I have not yet found an alternative that competes as far as fees and dealing with international transactions. I am very motivated to find an alternative, so am open to suggestions...
Google Checkout was the best I've worked with other than PP - but it doesn't work for international sales. Commercial gateways charge much bigger fees, and you are dealing with corporate banks as a middleman...

Check with your post office to ensure that the address you are using is correct... sounds silly i know but where is live the road goes by 4 different names... because they cannot decide what to call. my bank accepts one name the credit cards accept a different name for the road my eclectic bill lists my address as a third ... the post office says the official address is the fourth... i get my mail if i use any of them though but gps, ups, 911 and fedex all like the post office address. shippers claim there is no road by the name i use the most. see i told you it is stupid. paypal let's me use the address on the bank account.

As a norwegian customer, my address can't be confirmed, ever, afaik. I have over 1k transactions with a 100% positive, but my address still shows as unverified. It never stopped any transactions for me though, knock on wood.

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Originally Posted by str8fencer

As a norwegian customer, my address can't be confirmed, ever, afaik. I have over 1k transactions with a 100% positive, but my address still shows as unverified. It never stopped any transactions for me though, knock on wood.

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That's strange Sten.
Mine shows as verified, and have done so for years now..

I have had some problems with Paypal, but they usually are able to fix them for me when I call. On one occasion I had to call a few times before someone figured out what the problem was. Maybe try and see if you can get someone who has been doing tech work at Paypal longer than others and knows more.

I think paypal just sucks and their customer support sucks even more.

At one point I noticed that my address was showing as unverified on the seller's invoice, it was verified in the past, and is also verified at the moment.

Also last year I sold something on ebay that the buyer tried to pull a scam on. Claimed that he hadn't received it even though he had signed for it. The original receipt was showing his address as eligible for the seller's protection, but when he opened the dispute that was not the case anymore - something had changed in the paypal's system and not in my favor.
The first representative told me that I'm not eligible for the seller protection. The second one tried it too, but I was prepared with my original receipt, and so they had to 'research it further', and confirmed that I would be eligible. Then they claimed that I haven't gotten signature and closed the case in the scammer's favor. I had to obtain the signature from the post office, which was an ordeal by itself, since by then they had to pull it off an archive as the scammer waited until the latest possible day to open the dispute.
Eventually though I had the buyer's signature when they got the item and paypal give me back the money (about $500) which they had taken the moment the dispute was opened.

Anyways, it's probably paypal's fault, but getting them to fix it is most likely not going to be easy.

Plain and simple, Poopal wants your bank info. Period. If you have a CC on file, they will take your dough readily. As it come to certain transactions where risk is incurred, they want your firstborn. Get with them and say no way. They will take your dough as always! JMHO