When I read the OP, I put it in context with the 81 year old lady, I think it's a good thing she has that job. I never visited Canada & my only Canadian friends are here on SRP.
But in America, we treat our elderly or Seniors like crap. It's been our shame for as long as I've been alive. Truly the dark , hidden embarrassment of American society.
I wish we could come up with a method of passing on the knowledge of our seniors to our youth in schools.