Originally Posted by
azjoe
:rant: As an aside, I've always wondered where the custom of keeping one's beverage glass "topped off" came from and why that constitutes good service? Topping off is NOT what I want a good waitperson to do. My usual beverage with the meal is several glasses of iced tea w/lemon and artificial sweetener. I'd much prefer they bring me a new glass of tea with fresh lemon whenever mine is nearly empty. Constantly topping it off doesn't add additional lemon and makes regulating the sweetener a PITA. I leave the empty sweetener packet in plain sight so the server knows, but it zooms over most of their heads and I eventually have to tell them. I always pass on desert, but if others at my table partake I'll have a couple cups of coffee while we talk and they eat. I use sweetener in my coffee too... again, they insist on topping it off, even if we had a discussion about the iced tea... arrrgh! I find that a good waitperson accommodates this automatically, but most don't seem to "get it"... and it matters not whether I'm dining at Denny's or the Ritz.