Art of Shaving has Customer Service that stinks!

FYI,

i bought an art of shaving badger brush. It is about 30 days old. The hair is coming out in clumps. I have emailed them twice over the course of a week and they wont even respond. I wont ever use them again. When you buy a premium product regardless of your opinion of the product you expect decent service. So I wanted to let ya all know. Anyone else experienced their putred service?

Of course if by chance they do answer I will repost and tell them.