Brand New Dovo Razor Chips! Help!

+1 to Milton Man. He has the right idea. Just because someone comes out bashing Dovo, doesn't mean it's right for you to lash back at them. It's stupid and juvenile behavior, and from my understanding, it's why other shaving forums have a bad reputation.

How hard would it be to say "Man, that sucks that you're having trouble! Contact the retailer, and post pics so we can give you better suggestions as to your actions" and leave it at that until they come up with pictures?

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Originally Posted by BeBerlin

There never was a discussion. There were two attempts to discredit a manufacturer, neither of which backed up by visual proof.

... has left the building immediately after posting her one and only article here, ever. Last Activity: 12-08-2009 08:36 PM

Chaps, it may hurt your gentle feelings, but the obviously very caring and loving girlfriend never happened. Neither did her horrible abuse by Dovo personnel. How come it does not surprise me in the slightest to see such behaviour after the role model of objectivity, J*el of the Chronik Clan, started slandering Dovo - without providing any visual proof, either?

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Agreed, there never was a discussion. The OP asked for suggestions, and then someone started slandering the Dovo name, and following suit, other people started slinging rocks at THEM. Showing your rear like that does nothing but show your true nature.

I briefly looked at J*el's board, and decided not to participate there because the people here seemed nicer, actually helped people rather than criticize them and make fun of them for asking questions. I don't know J*el or any of the other people in charge over there, and I don't care to, and if you doubt their character, neither should you. Forget they even exist, because in reality, unless they are your friends/relatives, then they may as well not exist.

We should all try to be better than those people.

Sorry to hear you experienced that. A lot of members on Classifieds offer honing services. Also what you can do is click on Community and go to "member map" perhaps you can even contact a fellow local member.

In my trial and error of stropping, I've nicked my strop 50x and never a chip on either Dovo Blackstar or Best Quality ( no i didn't nick them 50x ). If anything there's a rolled edge towards the heel.

The only minor complaint I have with mine was with the Best Quality in that the pivot pins were uneven to begin with. But due to fact I shaved with it already and thereafter rolling the edge, I didn't see fit to contact the vendor. The vendor's not responsible for my mistakes/carelessness/neglect. Not to say you did such a thing.

I'm sure the uneven pinning could have been checked by Dovo QC but they put out hundreds if not thousands of these and mistakes happen and I'm easily forgiving compared to others. That said it's not a big deal. It's a great shaver and eventually I'll replace scale if not re-pin it as it's rather loose.

Talk to BeBerlin ( Robin ) he's very knowledgeable about Dovo's as well as several members here. Best of luck Marti! Please keep us updated thanks

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Originally Posted by blueprinciple

You think you've got problems? I've just had a guy phone me wanting to claim against the warranty on a TI-Sabatier knife he says has 'broken in half'. Bought it from 'somewhere or other' - SEVEN years ago. Still, we do what we can.....................:)

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Off topic I know but TI tell me that, as long as the above knife hasn't been used as a prybar, screwdriver or hammered through solid bone they will uphold the warranty. Now I call that not bad. In fact - damned good! :)

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Originally Posted by BeBerlin

What makes you say that?

He is not a customer. The business relationship is between him and whoever sold him that razor. Not him and Dovo. Bit like buying a Mercedes in the US, then contacting Daimler in Stuttgart - why would you do that?

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To me, it just doesn't matter dude. Where I work, anybody that has my product after me is my customer. It doesn't matter if it's the guy doing the next stage of the assembly process or if it's the end user. That's my customer and that's who I'm trying to make happy when I do my work every day. When a customer tells me something is wrong with my product, I don't argue, or try to disprove them like I'm God and I can never be wrong. I just take what they have to say and then see what I can do to make it better. And that's what I would expect from a manufacturer like Dovo. Dovo should not act faultless because they cannnot know if they are at fault until they examine the blade. Could there have been impurities in the metal that caused the blade to chip. Yes- no quality control can EVER be perfect. Is it likely? No - Dovos have a rock solid track record. Is it impossible? No - Anything is possible. And that is why Dovo should have behaved themselves and taken the blade back at their own expense and gone out of their way for the customer -even if the customer should have gone to the retailer - even if the customer was at fault - even if the customer was rude.

Good customer service means that you are not concerned with your own convenience, but customer convenience is top priority. ALWAYS give the benefit of the doubt to the CUSTOMER.

EDIT: I just want to make it clear that I'm not bashing Dovo. I'm trying to make a general point about the way comapnies conduct business. I would still buy a Dovo razor because I've heard so many good things about their product. This is the first negative I've heard about the company. Perhaps someone else has had good experience with their customer service? My whole point is nothing is perfect. No product is perfect. No customer service is perfect. Each one will have it's slip ups so perhaps this was just a fluke and I won't throw out all the good things I've heard about Dovo just because one person claims to have had such a terrible experience.

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Originally Posted by Lynn

Interesting discussion and I totally agree that if a blade shatters when accidently hit against a faucet or sink that there would probably be a defect in the steel as some type of ding or chip would reasonably be expected with this type of accident. The latter should not be the responsibility of the manufacturer or retailer. I have seen a Dovo blade that had a fissure running along the spine at the toe of the razor and Dovo replaced it without question. Obviously, someone dropping a razor or hitting it against something causing chipping or dings is another story especially when explained as just being there or appearing. The good news is that as stated before, the damage can usually be repaired and the razor made quite usable.

Have fun,

Lynn

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I went back through the thread to find an example of someone who had pleasant customer service experience with Dovo. I was not surprised to read here that Lynn had received excellent custmor service. As I said before, I would expect nothing less from a company like Dovo.

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Originally Posted by tabre

I was not surprised to read here that Lynn had received excellent custmor service.

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Well, maybe that's because Dovo's customers are usually retailers. As in "contract law for beginners, lesson 1: a contract is a binding legal agreement between a seller (in this case: a retailer) and a buyer". The three retailers I have spoken to also said Dovo were excellent to work with, and I personally contacted them once, too, and found them co-operative, helpful, and very friendly. What goes around, comes around, and all that.

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Originally Posted by BeBerlin

Well, maybe that's because Dovo's customers are usually retailers. As in "contract law for beginners, lesson 1: a contract is a binding legal agreement between a seller (in this case: a retailer) and a buyer". The three retailers I have spoken to also said Dovo were excellent to work with, and I personally contacted them once, too, and found them co-operative, helpful, and very friendly. What goes around, comes around, and all that.

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Very good. When a potential customer is shopping for a product and they hear lots of good things from many people about the product, the few and far between complaints of the extreme minority becme increasingly irrelevant. As a potential future Dovo customer, I am glad to know that with Dovo, I'm not only buying a razor, but customer service that stands behind the product.

tabre, you have it right. The warranty and guarantee that Dovo puts in with each razor is not meant to be for the retailer, it is for the INDIVIDUAL that buys that razor, whether it be from Dovo themselves, or through an authorized retailer of Dovo products.

And if you don't think that's true, then go to ANY retailer and ask them what you should do about a defective product you bought from them...9/10 you will be directed to contact the MANUFACTURER.

On a side note, I can't believe we're still talking about this. :p

I hope this is still considered to be on topic:

Last night I had my best shave yet as a beginner, gently rinsed the blade in the sink..........and dinked it on the faucet.
Now there is a very small deformity on the blade, almost at the toe. Its not a chip, but it is marking my strop.
I am overseas and only have a yellow coticule and leather/canvas strop with me - will I be able to gently hone it out/off, maybe with a slurry?

AD

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Originally Posted by adydye

I hope this is still considered to be on topic:

Last night I had my best shave yet as a beginner, gently rinsed the blade in the sink..........and dinked it on the faucet.
Now there is a very small deformity on the blade, almost at the toe. Its not a chip, but it is marking my strop.
I am overseas and only have a yellow coticule and leather/canvas strop with me - will I be able to gently hone it out/off, maybe with a slurry?

AD

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A picture would help with assessing the damage. Hard to know what a "deformity" is.