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So I've been waiting forever to get my hands on a Dovo Bismarck with red scales. Earlier this week I order it from Classicshaving.com and got it in the mail today. When I opened it, I found that the top part of the pearl inlay had been peeled or torn off and that that same scale was warped. Also there wasn't a sticker on the blade face that you find with new dovo's. :cry:
Umm...sorry? Send it back, and cheer up. I bet Dovo has another one.:P
Yep...Call or email them. They will exchange it for a new one that is not defective.
The Dovo Bismarck Red is a discontinued line. Only Classicshaving.com has them, I wonder if they sold me the last one they had and it was one used for display or a returned item from another customer?
It's ok. Every SR I own is discontinued, and I still find more just like them. Sometimes I even find brand new ones still in the box on Ebay. You'd be amazed how many of something a manufacturing plant can produce without anybody around to buy them. You may have to wait a bit if it's truly the very last one that your vendor had. But I still think you aren't doomed to a life of never having your dream razor. Just think how many NOS razors are on the bay right now from the 20's...Where have they been all these years? It's out there somewhere buddy. I promise.
I just looked at ClassicShaving and they show 9 of them in stock! DOVO Straight RazorsQuote:
Originally Posted by EucrisBoy
I'd call and arrange an exchange.
Regards,
Howard
Edit: unless that 9 red is a stock number, but it still shows in stock.
I think its the stock number, its always had a "9" next to it. The reason I am so particular about this razor is that I am planning on it becoming an heirloom for my future generations.
A new razor shouldn't have a warped scale. I know nothing's perfect, usually, but it shouldn't be warped. I'd exchange it while they still have at least one in stock.. Good Luck!!Quote:
Originally Posted by EucrisBoy
Howard
Thats the gameplan.
I have had mine for just over 2 years in regular rotation and it still looks brand new.
It is a wonderful shaver and I am sure they will make good. They have been around a while with great feedback.
Keep us updated though... and dont let this discourage you
I won't, I just hope they have another one they can exchange with me.
Quote:
Originally Posted by Earthdawn
Hopefully they do,
I've never dealt with ClassicShaving directly but I have heard that they are pretty good about customer service, so give them a call and see what they say.
I don't want to want to go off on a rant here (;) to Dennis Miller), but don't these vendors inspect their razors before packaging them and shipping out to the customer??? Defects such as these should be very noticeable, how do they miss them? There seems to be no point in shipping defective razors when they know the customer is going to complain and exchange them anyway....
Really? When did they discontinue the red model?Quote:
Originally Posted by EucrisBoy
I know SRD regularly stocked them. FYI - Usually when they have no stock they remove the ad rather than post an "Out of Stock" message.
I'm wondering the same thing as well.
I am wondering why yer not on the phone calling the vendor????? or sending them an e-mail, They might actually have an answer :)Quote:
Originally Posted by EucrisBoy
@Ryan, I would imagine that the box is sealed, if it wasn't and the razor was honed, then I would imagine because Classic sends the razor to their honer, (I still don't know who hones theirs) and he sends it on to the customer, so he might not know what the story actually is behind the razor...
But either way, I would bet dollars to doughnuts that the Vendor will have a much better answer then we all do..:p
I sent them an email already. Hopefully they aren't off on Monday. They never had a honing option for this razors while other razors they provided a honing option for an additional $5.
Happy ending, they are sending me a replacement!!!!