In my original email I put a link to this thread hoping that would expedite things. Anyway, I will give them a call tomorrow.
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Well, I have had some w/o issues but it seems that there are a lot that do. My first TI looked fine. Of course it was my second razor. It looked shiny so it was nice to me. The 2nd, well, was a PITA to hone. Not sure what was wrong with it but it did not make good contact with the stone. I mean 45 degree or otherwise. I am with a Grelot now. She is great. So I was hoping to match it with the Loup et Belier. Anyway, I wanna say stay away but they are great shavers. They do have a nice look to them, je ne sais quoi, but it separates them from the others razors. It seems to me razor manufactures should own up to mistakes. Anyway, not here to bash, just vent a little until this debacle gets corrected.
calling seemed to work better. the lady who does customer service was out sick so there was a back log.
Well, took awhile but I will be getting a new Hart Razor soon. The tech guy at classic shaving agreed, stating it was a very 'wobbly bevel'.
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Well, the Hart razor finally arrived, must say I like it a lot. I think CS handled everything well. In the end, I am happy though I did get a little impatient.
That Hart is beautiful! Congrats!