Originally Posted by
lz6
Hart has a clear customers services policy and provides the means to optain a return authorization number. Give Hart a chance to attend to and give you their clear answer on the issues.
Just my 2 bits but any and all customers really need to make the efforts to straighten out problems by dealing with the vendor or the manufacturer before complaining here. Members who come here to complain about a vendor, or manufacturer and have not made contact with the vendor or manufacturer must think SRP has some special remedy for them. It is patently unfair to the vendor or manufactuer to complain here and possibly damage a reputation when you have not sought the proper initial remedy to your problem and done so as soon as you believe there is a manufacturers defect. I believe Hart Steel will be more than willing to take a look at your problem and let you know their decision.