So sorry to hear that. I hope that it will still arrive. In the US I have the main postal number to call & I answer so slowly that the computerized message will finally connect me to a real person. I then tell them my situation & they usually get it straightened out after time. It pisses me off when that happens. I had customs hold a parcel for 2 months one time & hold my item ransom for that long until they released it & I finally got it. It was for an old vintage transformer.