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  1. #1
    Junior Member
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    Dec 2009
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    Default Incredible customer service

    Just thought I would share what happened to me. I ordered some shave soap from Mamma Bear's a week or so ago. Anyway Paypal dorked up my order by giving Mamma Bear's the wrong shipping address to the one I had given on my order through Mamma Bear's website. I got a confirmation email saying that my order shipped but I saw that it was not going to the place I needed it to. I wrote to Sue at Mamma Bear's and explained the situation. What made it more difficult was the fact that I was only going to be in the US for a week and that is why I ordered the soap to the address where I was staying. So to cut to the chase I was not going to be able to get my soap while I was in the US. I would have to have a contact re-ship it to me when it arrived at the wrong address.

    Here is where the wonderful customer service comes in. I get an email saying that my order charges have been refunded. I was pretty surprised and I wrote to Sue saying that they didn't need to refund me my money that it was just an inconvenience was all. I couldn't believe how generous they were. Now here is where it gets incredible not just wonderful. The day before I leave the US a package comes express mailed to me with a new order from Mamma Bear's. After they refunded me my order they sent me a new order completely at their expense. I have never encountered customer service of this caliber. I can't wait to use my new soap. If it is nearly as good as their service I will be buying a lot more for sure.

    Thank you Mamma Bear's and Sue. You guys are incredible.

    Michael Pearce
    in Japan

  2. #2
    The Assyrian Obie's Avatar
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    Mar 2009
    Location
    Milwaukee, WI
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    Default Incredible Customer Service

    Hello, Michael:

    Sue Clark at Mama Bear is a charming and classy lady. She does offer exceptionally good service. And, oh, by the way, she also makes a great shaving soap.

    Regards,

    Obie

  3. #3
    < Banned User >
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    Oct 2009
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    Default

    Some of the BEST soap you can get, in my humble opinion.

    You'll love it, and she's a great lady

  4. #4
    aka shooter74743 ScottGoodman's Avatar
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    Sep 2009
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    SE Oklahoma/NE Texas
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    Default

    Yep, it's good stuff. Like Awakenings the best...
    Southeastern Oklahoma/Northeastern Texas helper. Please don't hesitate to contact me.
    Thank you and God Bless, Scott

  5. #5
    Senior Member leadduck's Avatar
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    May 2007
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    Concord, NH
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    What a great story. That's how the good ones stay in business. I can't speak for the product since I haven't tried it, but after hearing this, I think I will. (Now if only I can have it shipped to another address, so my mamma bear doesn't chide me for buying more soap).

  6. #6
    Senior Member dward's Avatar
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    Aug 2008
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    Germantown, MD
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    Sue is a class act! I have worked with her before and was very impressed.

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