He's right, they have always been good dealing with customer concerns.
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Yes contact the shipper/ vendor.
It is possible that it was not glued as well
as it might. If I was making one I would
support it from below cover both sides with
foil or plastic wrap and stack some books
and bricks on it after gluing.
This should work on a paddle strop built
on a solid chunk of wood but not one built
in the style of a loom strop with an air gap
in the middle. I would be tempted to dry
this if you have the strop I am looking
at on the web.
Leather is interesting stuff. I had a wide strop
that developed a bow partly because it
was not supported by a canvas back strop and
partly because I applied way too much strop
dressing one time.
I took it to the kitchen and saddle soaped the
heck out of both sides two days in a row. Then
I hung it out to dry for a couple days, applied a thin bit of
mink oil then a thin bit of strop dressing from
my 40 year old first buy jar and it was good as new.
It was a bit stiff at first but it came back nicely.
I ended up repairing this myself. Removing the leather, cleaning the old glue off and checking with a Starrett flat edge. The wood surface itself had a raised portion about 2 inchs wide and ran down the center of the paddle length wise the full portion where the leather is glued on. I flattened this section out and checked with the machinist flat edge as I went. Re-glued the leather back on this evening. Came out better than new.:)
I'd like to say thanks to all of you who gave me input on this matter.
I have a TI paddle same design as yours mine is flat but i noticed my pasted side as a slight hup in the middle i think this is due to paste build up so i scrubed it with a pumice stone and it s much better but i have to use an x or like a window wiper stroke i have a livi loom and i stil strop with an x . Its like 3" wide hones i never go up and down because the whole blade would'nt make contact.. If the hump is that bad your having to roll then i'd send it back theres oviously a fault .
Out Of Curiosity What Type/Brand Of Glue Did You Use?
The original glue used appeared to be Barge cement. That's a very good adhesive for leather however care must be taken thet it's not put on too thick.
The glue that I used when putting my paddle and leather back was "Duro All Purpose Spray Adhesive". I sprayed both surfaces. This goes on very smooth and very even.