Being relatively new to this expensive hobby of shaving with a straight razor, I did quite a bit of research and monitoring of the forum before I jumped in. To embark upon this adventure, I acquired several nice Dovo Rasors, a few junkers from ebay for honing practice, strop and a Norton 4k/8k combination stone. A small investment, indeed. Well, I thought I was ready to go and that I had all I needed to learn proper honing, stroping and general maintenance of my razors, but I soon learned from the folks on the forum that before I could/should use my new Norton stone, it needed to be flattened or lapped. These stones are not cheap and it bothered me tremendously that in order to use the stone, I had to purchase another stone to prepare the combination stone to do what it was intended to do in the first place. Consequently, I fired off an email to Norton Customer Service expressing my disappointment and asked a representative to reply. As a result, I got a personal telephone call this morning from Norton and was told that my stone was good to go and the idea of flattening the stone before its first use was just over kill. According to the customer service representative that I spoke with these stones are put on a machine before shipment to retailers that flattens each side of the stone and assures a flat even honing surface. That was good news to me and I should be feeling better, but I am still wondering why if that is true, the general consensus of the forum members is the opposite of what I was told. Your thoughts?