Ebay returns

I have noticed on some ebay auctions they advertise a return policy. Most will say returns accepted within 14 days, buyer pays for return shipping. I recently tried to use this return policy on an auction I won but was unsatisfied with once I received the item. I contacted the seller and he said he would not accept the return unless it was damaged, or not as described. He seemed to be describing ebay's money back guarantee which to me is a totally different policy. I contacted ebay. Apparently the return policy is between the buyer and seller and the decision to allow a specific return is totally up to the seller. I find this policy to be very confusing, misleading and worthless. So if you are looking at an auction with a 14 day return policy, don't count on that policy being enforced in any way.

Ummm, this is not what u how for. .. I have never had to return anything yet, however if I don't like a thing I turn aroundand list it

Wow that really surprises me. I always thought that eBay was always biased with the buyer more so then with the seller.
Just goes to show you gotta put in the time and read, look at every photo and scrutinize every single word and phrase and photograph. How many buyers pulled the trigger, not noticing the shipping costs at the time of bidding only to find out later an exorbitant shipping cost for no reason other then padding the bill. Been there done that.

I sell on eBay and do what I can to make it right. I sold a razor once and the buyer said it was not shave ready. It was not sold as shave ready. I told him send it back and I will refund your money. He loved the razor and wanted to keep it. I had him send me the razor, honed it shave ready and sent it back. He is now one of my best buyers. Any decent seller on eBay should do what is necessary to make the buyer happy.

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Originally Posted by bouschie

I sell on eBay and do what I can to make it right. I sold a razor once and the buyer said it was not shave ready. It was not sold as shave ready. I told him send it back and I will refund your money. He loved the razor and wanted to keep it. I had him send me the razor, honed it shave ready and sent it back. He is now one of my best buyers. Any decent seller on eBay should do what is necessary to make the buyer happy.

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I try to do the same. .. and take care of my buyers

I have never had a problem with the return policy not to say that I never will tho. Any time I have had a problem with a razor it was usually because I wasn't paying attention or there was damage that wasn't apparent to the seller. I have had several sellers that simply refunded the money without me sending the razor back, needles to say, those sellers stay in my favorites list. One seller wanted me to send the lot of razors back when then package arrived missing a few items. I messaged him back and asked him to divide the purchase price by the number of original items and then just refund the difference for the missing razors, he did, he also sent the missing items later when they turned up and never asked me to pay for it.

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Originally Posted by Tarkus

Wow that really surprises me. I always thought that eBay was always biased with the buyer more so then with the seller.
Just goes to show you gotta put in the time and read, look at every photo and scrutinize every single word and phrase and photograph. How many buyers pulled the trigger, not noticing the shipping costs at the time of bidding only to find out later an exorbitant shipping cost for no reason other then padding the bill. Been there done that.

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It really surprised me. That is why I wanted to put it out there to let more people know. Sometimes it is hard to know the whole story just from pic and description. Sometimes I would be apprehensive on a purchase, but see that return policy knowing I could use that to return if needed. I would make the purchase with more confidence. This is the first time that I felt the need to use it only to discover it was an empty policy.

Nah, just return it. Get a tracking number, tell him you have returned it and give him the tracking number. If you don't get a refund after a few days of him receiving, contact ebay. At worst, you will be out the return shipping.

Many things are sold on Eboy. Razors are just one. If there is an issue most would probably give you a refund depending on the item. If I sold a watch to someone would I want them to wear the thing for 14 days and then tell me there is an issue or they don't like it and expect a refund? Much of this is a buyers remorse kind of thing.

You need to read and never assume cause you know what the first few letters in assume spell. Eboy pretty much guarantees you will receive the item or get a refund and the item will be what you paid for. Pretty much beyond that it's between you and the buyer and you can still file against the buyer if there is a valid issue.

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Originally Posted by Briwill99

I have noticed on some ebay auctions they advertise a return policy. Most will say returns accepted within 14 days, buyer pays for return shipping. I recently tried to use this return policy on an auction I won but was unsatisfied with once I received the item. I contacted the seller and he said he would not accept the return unless it was damaged, or not as described. He seemed to be describing ebay's money back guarantee which to me is a totally different policy. I contacted ebay. Apparently the return policy is between the buyer and seller and the decision to allow a specific return is totally up to the seller. I find this policy to be very confusing, misleading and worthless. So if you are looking at an auction with a 14 day return policy, don't count on that policy being enforced in any way.

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So, was it damaged or not as described? What is the problem with the razor that it warrants a return and this rant?

Therein lies the problem with Ebay when selling. As mentioned, buyers remorse, etc, does not matter. If you return it, Ebay will take the money from the seller and give it to the remorseful buyer. THEN, the remorseful buyer gives the seller negative feedback. If the seller puts his foot down with ebay's decision, he gets strikes against him.
Double whammy. Try convincing Ebay that a dude took the razor to a knife hone and screwed it up, sent it back!
The seller CAN then block the buyer from ever bidding on his items again. There is also a network of razor sellers, or used to be. Blocked by one today, blocked by all tomorrow! :roflmao

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Originally Posted by guitstik

So, was it damaged or not as described? What is the problem with the razor that it warrants a return and this rant?

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No rant here brother. I just happened to notice some sellers post a no hassle return policy that according to ebay they really don't need to honor. This is something I was just hoping to share.

As a seller myself, I give very narrow parameters as to what is an acceptable return if I didn't buyers would be returning items at the least little whim. I give 14 days and it has to be due to incorrect description or else it isn't happening. Even with all of that there are still those that want to return because of BR and eBay sides with the buyer, it doesn't happen often but it does happen.

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Originally Posted by guitstik

As a seller myself, I give very narrow parameters as to what is an acceptable return if I didn't buyers would be returning items at the least little whim. I give 14 days and it has to be due to incorrect description or else it isn't happening. Even with all of that there are still those that want to return because of BR and eBay sides with the buyer, it doesn't happen often but it does happen.

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True.... BTW, Stik, I am sending that thing back. Didn't float my boat! Just a head's-up! :roflmao

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Originally Posted by sharptonn

True.... BTW, Stik, I am sending that thing back. Didn't float my boat! Just a head's-up! :roflmao

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Damn it, I knew I should have put you on the "no buy list".:aargh:

In my experience, it all depends on the seller. There are a few rotten apples. When push comes to shove, ebay seems to be rather reluctant to act at times. I am still waiting on a reaction on a few incomplete and not as advertized shipments.

Is that ebay's policy? If you haven't you want to talk to them.

My experience is few months old - I had to resort to ebay for a specific charger for an old gadget, and it had the stated 14 days return policy. After receiving it it turned out that my gadget wouldn't charge anyways even though the charger fit.

So I went on to return the charger and I did not interact with the seller for the return process at all. From the start ebay sent me on a specific track to do it. I clicked on return item, selected the reason for the return, then ebay told me I will be charged 20% restocking fee and will be responsible for the return shipping cost, then I had to allow ebay to debit my paypal account for the return shipping and then I could print a shipping label. As soon as it arrived at the seller I got a notification that I've gotten the original paypal charge reversed and also my paypal was debited for the return shipping cost (I guess if I hadn't used the label wouldn't have gotten charged for it even though I was able to print it).

Overall I thought that it's fair and straightforward procedure, and was under the impression that when a seller selects the default 14 days returns policy that ebay puts in place that procedure. If they opt for something else, like no returns accepted, ebay still has the damaged/not as described coverage but for that you first contact the seller and if they're not cooperative then open a dispute.

Yeah not all people take every and all returns. Some have specific reasons that you can return it. Most are the item not as described or damaged like you said. Some are more willing to than others.

eBay has new policies starting next month I believe. If I remember correctly and the item is not as described the buy can print a label out directly from eBay and it charges the label cost to the sellers account.

I have never returned anything on eBay so I can't speak to that, but I have been selling on there since 2001 and I take returns only on the conditions that there is something wrong with it or if it is not as described.