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I recently bought a razor on eBay, a no name brand that looked decent enough for a resto candidate. Had a BIN of $17.99, bought it, paid for it, checked today and the seller has canceled the order and refunded my Paypal. Seller sent a message apologizing and also said they just can't sell it for that cheap.
Im not out anything, but am pretty disappointed.
I feel that I should leave a negative feedback for there BS. Sellers remorse.
If a leave a negative feedback, will it affect mine in anyway?
If you leave a negative so can they. I would report it to eBay or call them at 866-540-3229. Did you pay for it before you got an invoice? If you got an invoice and paid I would let eBay know that. Good luck.
No- your feedback wont effect anything but they can, in turn, leave you bad feedback as well. I think this is an accurate description of what could happen.I had a similar situation but was lied to. The seller told me ebay was accidentally relisting items they had already sold. They didnt even contact me, they simply refunded my money. I had to message them and ask why the refund and no razor shipping and the above was the explanation they gave. I kept my eye out and about 3 weeks later they relisted the same razor for 2x what I had bought it for. I was glad I didnt initially leave any feedback but when I saw the relisting I left them bad feedback. The thing is the razor I bought was similar to yours (it sounds like), a US made, unheard of brand out of Kansas City - nothing special but in nice shape. Would have been a nice addition to my US made razor collection of shavers but oh well. I rely on Karma in such situations. Oh and I did message them and say I didnt appreciate being lied too. No reply from them.Quote:
Originally Posted by PR357
Did they post minimum bid or no minimum bid? I'd talk to eBay about it. Seems wrong for the seller to make a decision after the sale. Giving negative feedback will not affect your ratings. Don't leave neg rating till after talking to eBay.
I would 100% contact ebay. No different than you winning a item and not paying.
I don't know... you're not out of pocket and the seller apologized, so I think I'd be inclined to forget about it and move on.
I suppose you would be within your rights to leave negative feedback, but IMHO that's a bit of a blunt instrument best reserved for when buyers have truly been wronged.
Not worth it, since he refunded you in a timely manor, Ebay will just remove the neg feedback.
I find negative feedback just ends up making you look bad. Honest feedback just led to retaliatory feedback in my experience so I've pretty much given up on any feedback.
Given the item was BIN, this is pretty much in the realm of sleazy.
I DEFINITELY WOULD report the seller to ebay. Perhaps the threat of doing so may convince him/her to send what was contracted to sell you. If not, then follow through and report it.
First of all, the seller can not leave a negative feedback. Sellers can not leave positive, neutral, or negative, they leave stars based on payment speed. i had the exact same thing happen to me with a DD goldedge. BIN was 30$. He claims it was accidentally made with a BIN. This just isn't possible, you have to change it from a regular auction to a BIN. I do not see this happening on accident. I left a negative feedback and explained why to the seller. If it was an accident, he should have caught it in the preview page before finalizing the auction. It is a frustrating thing to have happen.
Report the seller. If it was an auction without reserve, then they don't get the chance to decide that they don't like the sale price.
I've sold many things on ebay where the sale price wasn't to my liking, but a deal is a deal and I shipped it and said thanks to the buyer. It's the risk of listing an auction. I've also listed things that sold higher than I'd have made a BIN, so it goes both ways and you don't get to cherry pick.
Usually sellers watch the auction and if it isn't going to their liking they terminate the auction for a variety of "reasons". Depending on if there are bids and how close it is to the close they may have to pay fees.
Doing what this guy did is a big step beyond though they do it. I'd just complain to Eboy about it. Enough complaints and his overall score will be lower.
Sellers cannot leave negative or neutral feedback on ebay. Only buyers. That is the policy the past few years, as screwy as it is.
For 17 bux,forget about it.
It's your call - leaving negative feedback for the seller won't affect you since they can't leave negative feedback anyways and even if they could you haven't done anything wrong to deserve it and ebay would remove it if you request it. The feedback should be honest, so if somebody leaves dishonest feedback ebay is interested in correcting that.
The seller didn't fulfill their end and broke the terms. It doesn't matter if they made a mistake - they are in the wrong. Whether you want to hold them accountable by leaving negative feedback is entirely up to you.
If it were me I probably would give them a pass and may leave neutral or none, but I'm not you.
I would definitely leave a negative feedback.
If noone does so, then all the crap that goes on at ebay will simply continue.
Going by the ratings of most sellers on ebay everything is just honky dory, which we all know it isn't.
Now this seller doesn't look like the worst out there, but a deal is a deal, going back on that means negative feedback in my book!
Well, linking to the auction here and posting the seller's note to you has damaged the reputation once. May as well bash em on Ebay. In for a penny, in for a pound. All this fussing over nothing as well as shipping prices will keep me from coming to this subforum. Not it's purpose. JMO.
Prodigy is correct that sellers can NOT leave negative feedback for buyers. However, he is wrong about no such thing as an accidental BIN item. I reuse item templates from time to time, and if you last used a template with a BIN it will post the new one with a BIN. If you don't pay attention and change it back to an auction, that's how it will post. I have posted more than a few razors with free shipping because I simply didn't notice the box was checked. Of course people SHOULD preview before posting, but that doesn't mean we always do. Just saying. As for the question of Feedback, there is always the choice of leaving a NEUTRAL instead of a negative. Your experience wasn't BAD, but it wasn't GOOD, so how about Neutral?Quote:
Originally Posted by prodigy
True I suppose, I just won two coticules for 30$ BIN and thought that this would happen again. I think the seller wished he listed it for more, but he stayed true to the auction. To those that say it's not worth complaining about, it's not about the money. It's the principle. If it was an accident they shouldn't instantly refund the money without at least contacting the buyer first. My guy could have avoided a negative feedback had he simply explained the situation and asked. However he refunded and told me that was what was going to happen. Just my opinions of course.
Did I tell you about my grandkid who bid on a duck auction while I stepped away for a second. I was pissed at the kid but I should have closed the laptop. Cost me $140. Man that one made me upset. Still paid up because I hate getting stiffed by nonpayers. Its a painful but its a matter of principle. Pray the razor gods are good to me in the future.Quote:
Originally Posted by Redcane
As per Ebay rules a seller can cancel until 30 days after the sale, even if the buyer already paid for the item.
"Occasionally, you may need to cancel a transaction, for instance, if the item is broken or you made a mistake when listing it."
Scroll down the page and read the 'Things to keep in mind'. "If you cancel a transaction, the buyer can still leave you negative or neutral Feedback about the transaction."
Of special interest in the case a seller cancels the deal:
If you cancel a transaction, the buyer can still leave you negative or neutral Feedback about the transaction.
Edit:
Too slooooow
Tough crowd in this thread:( so the OP lost a $17 item,did not cost him a dime.
Let it rest,Negativty breeds more Negativty,leave no feedback,JMO
To err is human, to forgive divine. I've left 1,894 feedbacks on the bay since 1999, and IIRC no more than 3 were negatives, and they were egregious circumstances of misrepresentation, with no willingness to make it right.Quote:
Originally Posted by prodigy
In this case the seller has had a death in the family, is unfamiliar with the item, and was made aware by the widowed mother that it went too low. I'd give them a pass under the circumstances, but we all have to make our own decisions.
I missed the part about death in the family, but I'd still leave negative feedback. Something negative occurred. Not as bad as the seller came to your house and stole all of your money and burned your house and kicked your dog, but they still signed up for something that is a contract between two parties and backed out for a reason that they are not generally allowed to back out on.
That's good enough for me to both report them and leave negative feedback "seller refuses to ship unless auction price is higher"
Ebay won't take it off unless the seller can prove it's false or they shipped.
And that's as it should be. Failure to leave negative feedback when people violate the rules just encourages them to continue to do it.
Call me a skeptic, but there are a lot of people on the internet selling things, and then when they back out or want more, come up with a fish story about how it's not really their fault. I had a guy take my money via paypal years ago and he had more fish stories than there are fish. I thought they were true at first because he seemed sincere until one excuse directly contradicted another. When I pointed it out, he got nasty. I contacted paypal and sent them the communications stream and they refunded my money. Then he followed me around on a forum that he sold a lot of exotic wood on and eventually got himself banned there. When people have a pity party excuse, I figure there's at least a 50/50 chance that it's something they're hiding behind. Is that a negative way to live life? Yes, I guess.
I've only ever actually had to leave someone negative feedback one time on ebay, though, because they sold me something they knew was broken and refused to refund any money until I filed a claim. That one also came with a lot of fish stories, including a claim that the seller hadn't been on ebay in 10 days and didn't see my request (he somehow managed to sell and ship several items in those 10 days, though).
Once you explained the circumstances the buyer explained to you (which seems to have disappeared from what I can see), my thoughts as far as negative feedback have changed. We are talking about a razor here, this person is dealing with the death of their father and selling the items for his mother. Its a razor. There will be hundreds more. Let it slide. Circumstance means everything.
Lets look at the converse, too. As the seller, if I were selling something for my mother, and she said she wanted more, first thing I'd say (because we're on terms of clear communication) is "we need to have a reserve if you need a certain amount for it". And second from that, I'd gladly take negative feedback if my dad died and my mother wanted it. But I probably would never have given those circumstances to the buyer verbally because it's just an excuse.
That's a harsh take, maybe, but ebay isn't a human relations site. It's an auction site with clearly defined terms.
:OTQuote:
Originally Posted by DaveW
The particular situation of the OP aside, ebay is full of baloney. Policy wise I mean. A seller can only leave positive feedback, no more negative or neutrals. Not a fair playing field.
The worst part is that while ebay says "Your bid is a contract", buyers can back out of the deal with impunity, and so can sellers. Happens every day and ebay doesn't do diddley squat to either one nor the other.
They are in it for the fees which used to be a 3% final value on most things, and is now 10% + the paypal fees.
We know the game is crooked, but it is the only viable game in town. End of rant. :soapbox:
100% right, the rules have been set to be whatever generates the most money. When it was a pure auction site with low fees, it was great. You could sell stuff, and you could find deals. Unimprovements that have occurred:
* shifting fees from listing to final value (just encourages asking stupid prices for things and not caring if they sell)
* taking away negative feedback from sellers
* tripling or quintupling fees (depending on what you see as the original fees, I think at one time they may have been about 1 or 2%, not sure)
They know that if a seller is allowed to hang negative feedback on a buyer, then the buyer may be blocked from running a bid up on a subsequent item.
They also know that if they side with the buyer by default unless there is overwhelming evidence otherwise, that the buyers will be back as long as they can cheat, and the sellers will eat it. It's an implicit fee.
I wish someone else could start a site and get it set up like ebay of 1997. Etsy might be the next best thing, but it too is full of people who think they'll ask $200 for something worth $50 and see if they can find a mark.
You are clearly unhappy with the transaction so negative feedback would be honest and accurate. I won an auction a few years ago and got a note from the seller saying " I'm not going to sell it for this price". Left them negative feedback. I have also sold things on ebay for far less then what they were worth. I sent the items to the buyers and left them good feedback. That's how the game is played.
Fact is if you are on E Bay, Its a swap meet,junk pile swindlers married to a band of gypsies.
And that is on a good day. Few and far between honest people having a modern day Garage sale.
Call it what it is.
E Bay is a hustlers paradise and the epitome of misrepresentation and shoddy pictures. Jerry Springer meets Howard Stern and Barnum T. Bailey.
Keep your eyes open and keep your money hidden in your front pocket.
If it looks questionable it usually is.
For every "Oh look what I got on Ebay story, I have 20 I got suckered that I never speak about".
Short version "nothing surprises me anymore" I got a package of junk womens nylons and clothes from China from Ebay. I never bid. never was billed. junk just showed up at the door.
I've had 100% feedback since 2002 and do anything within reason to keep it. I have followed through on purchases that I wished on second thought I hadn't made. I have asked to back out of a few but will buy if the seller insists. When I like an item I leave positive feedback. If I'm disappointed I leave no feedback rather than negative feedback. Maybe a private message but no public criticism.Quote:
Originally Posted by PR357
What I have learned about ebay is that many sellers know nothing about what they're selling. They have no use for it and they just want to move it. There are some rip-offs, but I believe most of them are unintentional. Perhaps a high price is based on what he paid for it.
A guess of what I think happened to you is that he put an item up for sale and a spouse or friend have given him a lot of grief over it and he relented to shut them up. You're within your rights to report it to ebay and try to hold him to the bargain but I'm not sure I'd want something grudgingly surrendered. He might give you a damaged item as a form of revenge. And his life may not be peaceful for a while because of the grief his family or friend will give him.
Some sellers are embittered and feel worn down. One was selling a nice razor for $35 or Make Offer. I asked him how low he'd go and he said $30. He added that he paid $40 for it, and was incurring fees to keep it listed. I gave him $35. We each lost $5 on the deal but $35 for a nice vintage shaver is a great deal as far as I'm concerned.
I give and take to get along and hope the other party does the same.
Ask him how much he wants for the razor and decide if it is worth a modest increase. There have been a couple of occasions I have made a counter offer or offered to pick up his PayPal fees which in this case might be a dollar or less.
The machinery works better at ebay when parties reach out to one another.
I will say that I too have had a very similar issue with some sellers, not razor related. I stayed up late to ensure I won a gift, paid for it right away and then sacked out. Woke up to a seller refunding my money saying that the vehicle the items were in was broken into and stolen, they even offered to send me a copy of a police report. So I agreed to the refund, bid and purchased a different item from a different seller. Like others above I waited and watched and about 3 days later the seller posted up the exact same item but doubled the price and set a high reserve. I contacted eBay directly and was told by them to leave them negative feedback also they were flagged by eBay for their actions. So I would absolutely contact eBay directly, if you have the item numbers it helps.
I know I'm going to sound like a jerk in this situation, but when sellers have told me stuff like that, I've demanded that they prove it. (I would've taken the police report - of course there wouldn't have been one, but if there was one, I'd have called the police station that issued it, too, to make sure it was genuine and tell them I suspected a fraudulent seller. They wouldn't mind).
Interesting Thread and really interesting the varied opinions and responses.
My Buyer experiences on eBay have all been positive and the ine and only time I thought I'd been had it turned out the Pic clearly showed the damage and I learned that I should NEVER Bid without my glasses on!! ;)
There are times when you should make sure to maximize communication and, ultimately, it comes down to "feel"... Whether spoken or written, there is a ".. ring of truth.." to language... I pay attention to that more than anything else and then I follow through from there.
This is a tough call... You aren't out anything more than inconvenience and there is at least some chance the information you got was valid. Like someone else said, the most common Seller on eBay is the one that doesn't know what they are doing or what they are selling as they just downloaded the App, clicked some pics and poo-poo'd a description. Taking all that into consideration I think I'd just let it go if the ifno I got back from the Seller sounded even halfway truthful.
Giving them a chance to learn from experience and become a better member of eBay works to a positive moreso than both parties having a negative experience and thus nothing changes on eBay.
Interested in what you ultimately chose to do...
Ebay is the world largest garage sale, flea market, fire sale, a knock off heaven, an a picked over home eviction. Ebay is just there to collect table fees. Period end. If someone gets negative feedback Ebay doesnt care they up the table fee at the swap meet. Seller does not cares until it effects there bottom line and then they open shop under another name. There is the whole gambit The Good The Bad, The Ugly and The Evil. Negative feedback is the placebo effect to let the buyer vent. Time to pay your table fee now sellers. And whats old is new again, step right up, lets make a deal.
A seller cannot leave a buyer a negative feedback!