Ebay Policies Last Straw WARNING: Rant!
Ok, I've been very patient with eBay over the last few years that I've had a store with them. I've dealt with their crappy server software glitches, user-UNfriendly listing programs, etc.
But now...
Their new feedback policy has just gone into effect at my store. My wife and I have worked our asses off providing top notch customer service. And for the entire time we've had the store we've maintained a 100% positive feedback rating, until now.
Ebay's new rating calculation counts two neutrals we received, due to slow shipping on the pasrt of the good 'ole USPS, against us. Now our rating is 99.1%!
Now some may say that's still a good rating. But it's still not 100% and that's gold on eBay.
We've refunded customers, sent out duplicate items due to purcahes lost in the mail (yep USPS again), tracked items, etc, etc and now we get dinged for something that wasn't even our fault :rant:
No, we haven't complained to eBay yet, but I can almost hear the answer, "We're sorry sir, but a lot of our sellers are unhappy with the new changes...but a 99.1% is still a good rating..." Yada, yada, yada...
So I'm considering canceling our store. If that's the way eBay is going to treat the people who are helping them to make their miilions...well :nono:
Anyways, now that that's off my chest, what do you all think?
Scott