Preposterous Paypal Puzzlement
I am not a regular user of paypal. In fact, I didn't really use my account until I began shaving with a straight razor.
I had a recent situation and since it isn't related to shaving I hope the mods will excuse my posting here.
I purchased a pet from an active breeder and payed via paypal. Before I ordered I researched the seller and found the normal mixed reviews found online, but there were just as many people supporting the seller as dogging them down. The primary naysayer was actually fired from the breeder before he began the slaying of character.
I broke one of my rules of pet purchase and I had the animal shipped. I payed for this animal back in February and was finally able to ship 5 weeks ago because of weather.
When the animal arrived it was alive, but on the verge of death from cold. After a couple of hours of intensive care it died. My wife contacted the breeder to inform and impart his live shipment guarantee. When she did, he offered to replace. He called back later in the week informing us that he no longer had any available. He asked that we wait a couple of days for him to check a local store that had some of his animals. When we called it took over a week to get a hold of him. Any way this behavior has continued with delays and unanswered phone calls since then.
We asked advice from another breeder about how we should go about getting a refund and he suggested that we wait and call every 4-7 days. He said that if we call angry or repeatedly that will only exacerbate the situation. I'm starting to believe that it may benefit me to contact paypal to contest the transaction, but my fear is since it has been many months since initial payment they will not help and it could cause us even more problems.
After that ramble what would the great collective mind of SRP suggest?