Ok guys, here's the product:
Stephan Smooth Shave Cream - 16 oz. - The World's Smoothest ShaveÂ*
This stuff works amazingly well! Smear some on your face and let it penetrate for a couple minutes, then throw your shaving cream on over top and go to town!
A fellow student is using his son to shave for his license exam, and his son's beard if VERY thick and coarse. He said this stuff made a WORLD of difference in softening up him son's beard before he shaved him. He also used it on me before shaving me, and I can tell you it made a difference as well.
It's pretty cheap, so if you have a coarse beard, try it out! It might make all the difference!
Hope this helps :D