I too had a great experience! I bought a Straight razor from them and even though I was told it was "Shave Ready" it wasn't so I sent it to Lynn for honing and he reported that it had excessive spine wear from either bad honing or bad grinding, but he is fixing it.
I called AOS customer service, and told them what happened, they offered to let me return the razor for a replacement, and when I explained I had already paid to get it honed they issued me a check to cover the cost of honing!
A class act, I will most def continue to shop there...customer service is top notch IMHO!!