The Art of Shaving... Customer Service
So I bought a badger brush from the Art of Shaving when I first got into straights - about two years ago. I have other brushes, but I like this one a lot. Well... I was cleaning it the other day after a shave and applied what I thought was a gentle twist to the brush to wring the water and soap from it. Well... Turns out it was probably more forceful than I had thought. The whole knot separated from the handle (glued on) and I was left with two pieces. Bummer.
I went to the AoS we sited and briefly explained the situation on the customer feedback form. I heard from someone at P&G and they explained that their products had a one-year warranty, but they were sorry I had problems and were sending me a check for $55.
Wow! Didn't see that coming. Pretty rare that you see that type of customer service these days so I though I would share.