Need advice on repairing a Semogue 1305

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Originally Posted by pixelfixed

For what they cost new,if it cannot be repaired,put it in the trash,JMO

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Yea, that is an idea if you can't get the vendor or manufacturer to cough up a replacement for what might be considered a defective brush. There is something about forking out money when for lack of a couple of emails and some time one might not have to.

Bob

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Originally Posted by Warpiper

Hi Nightblade,

Thanks, I appreciate it. Opinions and constructive criticisms are always welcome. :) Yeah, I'll be sticking with vendors from now on. I do have to admit that I do like the knot. I've used a few other manufacturer's brushes, boar and badger, and I do like this one the best. If I can't get this one back together I'll buy and try another Semogue.

Piper? Yes, for the last 15 years. Bit of a late bloomer but its been fun. I was playing with the Charleston Police Pipe and Drums up until about 2 years ago then they moved practice to days I couldn't make. I pick them up from time to time and play for family and friends and for my own enjoyment. Used to compete a lot but haven't done that in a while either. I have a set of MacMurchie bagpipes. The DM7c with engraved brass and imitation horn mountings. I'll break them out from time to time to play and as well as my Walsh shuttle pipes.

Cheers! :beer1:

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Oh how I mis the piping days. If ever I can afford it again, I'm gonna get some form of small pipes and retake some refresher lessons. I really did enjoy my Hardies (sob).:boohoo:

Worst part is my pipes were hand picked by a fella who played the Glenfiddich invitational Piobbreached competition and their wasn't nary a warp or crack to be found in'em. Luckily I sold'em to a student member of City of Denver Pipes and Drums (my old outfit) for almost what I paid for them so I felt better all around about the whole affair.

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Originally Posted by kwlfca

Well, I wouldn't be returning anything, I'd be expecting a refund. Defective product, plain and simple (unless you did something crazy with your brush that you didn't tell us about). Your brush shouldn't literally come apart when using it for it's intended purpose, this isn't normal.

Returning a product would equate to you just not liking the item and, most notably, the vendor being able to resell the returned product.

A vendor isn't going to sell a defective product anyway, even if it wasn't a health product.

Why the heck should you have to pay return shipping when they sold you a bum product? You'd probably pay more in return shipping I would still go through paypal, IIRC you can request a refund or partial refund when you open a case with them. If you're going to do it, do it quick because you only have a certain amount of time to open the case after the initial purchase.

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Yeah, paying multiple times for shipping doesn't set well with me either unless it's something I did. Running into the same problem with a Cuisinart blender, its been sent back twice and both times I had to pay for shipping both ways and its only 1 year into its 3 year warranty. The only thing we use it for is to make smoothies and I'm following the recipe out of their book.

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Originally Posted by BobH

Have you tried contacting the manufacturer directly, explained your problem to them and asked for a replacement?

Bob

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I surfed the web for their contact info but came up empty. I thought I finally found it but when I clicked on the contact link, it took me to a vendor somewhere in England.

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Originally Posted by CMOT

If it was bought through Amazon marketplace I thought there was some protection that Amazon provide?

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I thought so too but they refereed me to the vendor.

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Originally Posted by pixelfixed

For what they cost new,if it cannot be repaired,put it in the trash,JMO

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Yeah, that's the plan but I've had several offers from folks who will give it a go if it fails again.

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Originally Posted by Nightblade

Worst part is my pipes were hand picked by a fella who played the Glenfiddich invitational Piobbreached competition and their wasn't nary a warp or crack to be found in'em. Luckily I sold'em to a student member of City of Denver Pipes and Drums (my old outfit) for almost what I paid for them so I felt better all around about the whole affair.

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Sweet. Those are some great pipes. There are some great small pipes out there. Look at Walsh suttle pipes and get the 3 drone version, not the 2 drone. I've heard some good things about Highland Circus Parlor Pipes.

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Originally Posted by Warpiper

I thought so too but they refereed me to the vendor.

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Maybe email this vendor Semogue 0030 Brush Support , explain the problem and see if they can get you a direct contact with the manufacturer. They must know how to.

Bob

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Originally Posted by BobH

Maybe email this vendor Semogue 0030 Brush Support , explain the problem and see if they can get you a direct contact with the manufacturer. They must know how to.

Bob

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Cool beans. Thanks Bob, I appreciate it.