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Hi,
I purchased a Wacker razor 15/05/14 and i didn't get the razor yet. I tryed to contact them by e-mail (many) and by fone without success.
I paid by PAYPAL and was everything ok. The payment was registry on 15/05/14. I don't know what to do now. It's horrible to don't get any answer. I am very concerned on the possibility of not receiving my razor.
Anyone have any suggestion of what to do?
Flavio.
I know some places it may take a few weeks for delivery depending on when their ship dates are. Some places only ship a few times a month so if you placed an order right after they made a shipment it may seem longer. I'd be concerned about not being able to reach someone at their office though.
I called twice to the Office and no answer.
Just a telephone answering machine in german. I don't know a S..T in german.
They could at least answer the e-mails.
If your paypal is anything like the USA version open a dispute. The vendor will receive a notification from paypal that you are disputing the charge and that should definitely get their attention. Did you receive a confirmation of the order from the vendor, with a tracking #, when you first placed the order ?
Things have changed at Wacker,so says the rumor Mill.
I bought two 7 day sets from them,7/8 yrs ago for some major money at the time.
I got them but it took two mos..
No, no confirmation at all.Quote:
Originally Posted by JimmyHAD
I'll wait to the next monday, if nothing happens the "dispute" idea will be used. (thanks)
WOW... Two months!!! :dropjaw:Quote:
Originally Posted by pixelfixed
But did you got any confirmation or contact With them?
Relax, mate.
I've bought from them on several occasions with absolutely no worries at all.
Sure, mail is not their forté, nor they speedynees all the time.
But it arrives.
Eventually it arrives.
If at close to 45 days you have seen or heard nothing from them, open a dispute with Paypal.
That will get you your money back.
But as I say, just give it time, I'm sure it will arrive before that!
I'm trying to calm Down every day, but the lack off contact/answer is geting me crazy.Quote:
Originally Posted by Birnando
I think i'll start to pratice Yoga or Tai Chi... :rofl2:
I had something similar, put in an order, got an order confirmation & invoice 2 WEEKS later. Paid immidiately and from then on: total silence, must have sent about 10 emails in english and german, nothing. In the end I opened a paypal dispute and got my money back and got myself an Ali's Blade.
That's bad...Quote:
Originally Posted by Wave
I'll wait until 15/06/2014 (1 month after my order), if nothing happen then i will open a paypal dispute to get my Money back.
My deadline is coming and nothing yet. No comunication or answers to e-mails and Messages i've sent on theirs website. This is very very frustrating. :mad: :mad: :mad:
The deadline was yesterday. (1 month after the payment for the purchase)
The dispute is now open. Lets see what will happen.
It seems that my Wacker razor is on the way. I hope it is in perfect condition.
It happened 7 days after i oppened the dispute. I tried to make contact with them but not answers as usual. I almost sended the dispiute to to the next level.
Unfortunatelly i'll think twice to buy a razor for Wacker again.
How do you know ? Did they finally contact you ?Quote:
Originally Posted by cariocarj01
I got a tracking number on my PAYPAL account.Quote:
Originally Posted by JimmyHAD
Wacker will almost never contact buyers,been there done that.
I recomend anyone comtemplating buying anything made from that company to deal with U.S dealers that stock Wacker Razors.
To many language barriers to deal with them direct.
My Wacker razor has arrived! Sadly i'm not so happy (i hope this desapear after the first shave) as usual due to so much problems to get the razor. But she is here. Pictures later.
Whats the problem?Quote:
Originally Posted by cariocarj01
From the first day after the payment was a lack of information and communication. Every e-mail and message i sent were ignored (it look like that).This made me quite stressed and disappointed.Quote:
Originally Posted by pixelfixed
I don't know if i will buy another Wacker razor again.
Communication with the client during business is very very important.
I understand that,I responded to this thread long ago but now you state the blade has an issue,whats wrong with it?
Maybe i wrote in a wrong way (my english is geting bad here in Norway - I only speak norwegian now).Quote:
Originally Posted by pixelfixed
The blade has no problem (i think - i didn't use it yet), the problem was the lack of info and communication that made be quite stressful and disappointed.
I understand you feel a bit less than over-joyed by that experience.Quote:
Originally Posted by cariocarj01
Anyways, nothing to do about that now, just get shaving and that will be soon forgotten.
At least if it is as good as my Wacker's:)
Am sorry, I misunderstood your post above,as above enjoy, they truley are great Blades
I'm confused....so you finally got the long awaited razor and you're still not happy? You had hoped it would be in perfect condition...is it or not? Have you shaved with it yet? If so does it shave well; if you have not shaved with it, I don't understand why you were upset waiting. I'm only curious because I'm interested in how Wacker's compare to other newly made razors.
I was pretty angry, stressed and disappointed with the lack of info and communication between Wacker and me (the razor cost me 235 euros). I sent many e-mails and messages (on their website) and had no answer, complete ignored. I only got the razor after open a dispute on PAYPAL. Now it's over. I didn't tried the razor yet. I'll try tomorrow and i'll tell here. This is my first Wacker razor so i can't compare with other Wacker razors. It look like in perfect condition but i don't now until tomorrow.Quote:
Originally Posted by Haroldg48
The joy/happiness could be more intense if they simply answer e-mails.
I think i answered everything now.
Flávio.
So tomorrow i can be a very very happy wetshaver and everything can be ok between me and Wacker. :D
I tried the razor today as i got from Wacker (i didn't strop, just wash and desinfect with alcohol 80%) and it seems to be a very good shaver, but it wasn't 100% shave ready (but close to).
I'll try a few passes on my 12000 grit and strop to see what happens.
It's havier them my Revisor 7/8 and the scales are more beautiful.
A good start to Wacker but i will never shop again directly from them.