Thread: Problems to contact Wacker.

Hi,

I purchased a Wacker razor 15/05/14 and i didn't get the razor yet. I tryed to contact them by e-mail (many) and by fone without success.

I paid by PAYPAL and was everything ok. The payment was registry on 15/05/14. I don't know what to do now. It's horrible to don't get any answer. I am very concerned on the possibility of not receiving my razor.

Anyone have any suggestion of what to do?

Flavio.

I know some places it may take a few weeks for delivery depending on when their ship dates are. Some places only ship a few times a month so if you placed an order right after they made a shipment it may seem longer. I'd be concerned about not being able to reach someone at their office though.

I called twice to the Office and no answer.
Just a telephone answering machine in german. I don't know a S..T in german.

They could at least answer the e-mails.

If your paypal is anything like the USA version open a dispute. The vendor will receive a notification from paypal that you are disputing the charge and that should definitely get their attention. Did you receive a confirmation of the order from the vendor, with a tracking #, when you first placed the order ?

Things have changed at Wacker,so says the rumor Mill.
I bought two 7 day sets from them,7/8 yrs ago for some major money at the time.
I got them but it took two mos..

Originally Posted by JimmyHAD

If your paypal is anything like the USA version open a dispute. The vendor will receive a notification from paypal that you are disputing the charge and that should definitely get their attention. Did you receive a confirmation of the order from the vendor, with a tracking #, when you first placed the order ?

No, no confirmation at all.

I'll wait to the next monday, if nothing happens the "dispute" idea will be used. (thanks)

Originally Posted by pixelfixed

Things have changed at Wacker,so says the rumor Mill.
I bought two 7 day sets from them,7/8 yrs ago for some major money at the time.
I got them but it took two mos..

WOW... Two months!!!
But did you got any confirmation or contact With them?

Relax, mate.
I've bought from them on several occasions with absolutely no worries at all.
Sure, mail is not their forté, nor they speedynees all the time.
But it arrives.
Eventually it arrives.
If at close to 45 days you have seen or heard nothing from them, open a dispute with Paypal.
That will get you your money back.

But as I say, just give it time, I'm sure it will arrive before that!

Originally Posted by Birnando

Relax, mate.
I've bought from them on several occasions with absolutely no worries at all.
Sure, mail is not their forté, nor they speedynees all the time.
But it arrives.
Eventually it arrives.
If at close to 45 days you have seen or heard nothing from them, open a dispute with Paypal.
That will get you your money back.

But as I say, just give it time, I'm sure it will arrive before that!

I'm trying to calm Down every day, but the lack off contact/answer is geting me crazy.

I think i'll start to pratice Yoga or Tai Chi...

I had something similar, put in an order, got an order confirmation & invoice 2 WEEKS later. Paid immidiately and from then on: total silence, must have sent about 10 emails in english and german, nothing. In the end I opened a paypal dispute and got my money back and got myself an Ali's Blade.