Response from DMT customer care
Roughening have disappeared with use and is now smooth.
I received a reply from DMT
Small holes of 1mm like its been stabbed at with a pointed object... DMT response are normal. Paste response from DMT customer care.
Greetings from Catalonia
Dioni
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Hello Dioni,
Thank you for inquiring about our stones. I spoke with our engineer in regards to your question as I wanted to be sure that my answer would be correct. Please note that those small “holes” on the surface of your stone are normal, and strictly cosmetic. It will not affect the efficiency of your stone. If you have any further questions or concerns don’t hesitate to contact me. You can reach me by phone at the number below or you can e-mail me directly at dmtcustomercare@dmtsharp.com. Once again thank you, and have a wonderful day!
Giving you the Edge,
Livia De Martin
DMT Customer Care
Tel 508-481-5944
Fax 508-485-3924
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