Originally Posted by joshearl
Thanks to everyone for their help on my issues with my Norton. I talked to customer service, and they sent me a new stone.
The new one lapped up much more easily than the last one and it's silky smooth on the 8K side. I didn't really do anything different this time, so it must have been a bad hone.
The folks at Saint-Gobain were great--they shipped the replacement as soon as I explained the problem. I even kept the original until the new one arrived so I could use the 4K side.
I'm still learning to use the Norton. Right now I'm getting better results off my inexpensive Japanese slip stones, but I'm sure I'll get it. I've even gotten a couple of razors to pass the HHT!
Thanks again,
Josh