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While at Harrods I purchased a Truefiit & Hill razor. Didn't work when I returned to the US. Sent the razor to Truefitt US. Despite proof the US Postal service delivered it to them. They refuse to replace. Harrods was useless in assisting. Last time those two see money from me. Complete ripoff.
Send them an email with a link to this post. That might get their attention. :)
If either has a Face Book page, post your complaint. You'll see quick action.
T&H has a tough policy when it comes to shaving gear. They don't accept returns on used brushes or razors.
Out of curiosity, did you get a safety razor or multiblade model? What exactly didn't work on it?