I'd like to experience Truefitt's fragrances without spending the big bucks to buy each one. Has anyone been able to get samples of their shave creams, aftershave balms? How?
Thanks,
Tom
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I'd like to experience Truefitt's fragrances without spending the big bucks to buy each one. Has anyone been able to get samples of their shave creams, aftershave balms? How?
Thanks,
Tom
As far as I know, they dont send out samples and do not return email requests for samples.
I emailed them and got nothing in response. I got a response from Trumpers immediately. Guess I'll probably be buying some trumpers soon if it's as good as everyone says it is.
-- Gary F.
If you order Trumpers don't order it from a US company. Order straight from Trumpers. Even with the exchange rate and the shipping charge its still WAY cheaper especially if your order more than one thing.
I had the same thing, they didn't even respond. Don't think I'll buy from them if it's like that.
T&H customer service is great. Send an e-mail to info@truefittandhill.com, and if you get no response, contact Brittney Jansen, their manager of customer relations: brittney.jansen @ truefittandhill.com for personalized attention. She's great.
Tried that, wonder what'll come of it.
Unlike, Trumpers, Truefitt won't respond to email requests for samples; I suggest we start an email/mail/phone campaign to show them the error of their ways.
Several members have written requesting samples; these requests have been ignored and these members are now stating that they won't do business with Truefitt now.
Would everyone who feels the same way send emails to Truefitt info@truefittandhill.com explaining that their unwillingness to accomodate requests for samples is costing them business. Perhaps they will respond more favorably.
I believe it would be very effective if someone could get the main London number and some members took the effort to call there directly.
I would love to experience their stuff, but not a $22 per experiment.
Thanks,
Tom
It'll be interesting to see what comes of this...I am not expecting much...but hey ya never know till ya try.
I did receive samples from Truefitt a while back. Which products are you interested? I'd be more than happy to provide my honest feeback on the products they have provided me.
I tried sending a request to that lady someone suggested....I'll give em a bit of time to respond before I'll say for sure that I won't do buisiness with them. But so far Trumpers have a VERY big lead on them and so does CastleForbes (who just replied today). A company that's willing to proove their product is a company I'm willing to look into.
Many of these old, established firms have nothing to prove. I doubt they've survived as long as they have (some since the 1700s) purely by sending out samples.Quote:
Originally Posted by LX_Emergency
If you're serious about making a purchase of cologne, shaving cream, soap, or whatever, then be sure to specify that when you request samples. Let these companies know that you intend to buy something from one of them, but a bottle of cologne and even a tub of shaving cream can be an investment that can easily backfire.
Also note that these companies do not owe us samples. They provide samples at their own expense: preparing, labeling, packaging, postage, man hours involved with each of those steps, and so on.
When you buy a product directly from a company that sent samples, be sure to mention that the samples they sent really helped you make up your mind. If you buy from a third party, take a moment and let the actual manufacturer know where you made your purchase and indicate that the samples that third-party vendor supplied helped you make your purchasing decisions.
Well, since this thread is turning into a "boycott" thread, don't forget, Taylor's doesn't send out samples either. Oh, neither will Norton send you a sample hone. Tony won't send out a 6" strop for you to try, and Lynn won't hone just half a razor to show you how sharp a razor can be, just to allow you to practice on the other side (although that would be funny as hell!). You can't walk into a restaurant and order a $20 steak, but lead with "I'd like to try one or two bites before deciding".
I've got a feeling that if you are not getting responses, maybe the approach is not correct. When you requested samples, did you offer to pay for them, or to at least pay for shipping? Remember, you are dealing with British firms. Customer service is not the same there as here on this side of the pond. I have received samples from Trumper's, T&H and I have received samples from Taylor's! Trumper's took almost 3 months.
One other thing to remember. What other products do you use in your life where you can email or call up a company and ask for samples? Starting an email attack won't do any good. What is the threat? Suggesting that if a company doesn't send out samples, there's a good chance that maybe 5 or 6 guys might not buy their product? They won't be loosing a customer, just not gaining one. And from where I sit, if someone threatens to not do business with me because I didn't pass out freebies, I'll hold the door for them as they leave. These companies dont owe us anything. Don't get mad if they decide they don't want to invest $2-10 dollars in giving you their product. I promise that you aren't the only person asking.
RT
While we're at it.... Hey, Bill! Send me one of your custom-made damascus straights to sample. I'll only keep it for about 40 years. But you pay for shipping.Quote:
Originally Posted by rtaylor61
:hmmm: :p
I notice that this thread actually started yesterday. Brittany at T&H has always been very responsive. Maybe she's on holiday or is out sick. You guys are sure quick to get out the rope!
RT
Like I said. I'll give anyone time.
It's just that when I order a steak (just to use your analogy) and don't think it's what I like (and with a steak I know that beforehand) because somehow the quality isn't right or it's cooked wron I can send it BACK and it'll cost nothing extra. If I do that with an internet company (I know that's not what they are but for ME they are just that) that'll cost me quite a bit of extra shipping.
They have nothing to proove to themselves, but they do have to proove something to me. Simple as that. I can read reviews untill my face is blue but I still won't smell, of feel what the product is like. And with an extremely personal product like colognes of shaving things that's quite important.
If I go into a perfume shop They'll be willing to give me samples as well.....
So once again, they're not obligated to do anything, it's just good buisiness. Think about it, am I going to buy a product that I don't even know what it's like or a product that I've smelled or felt?
I agree with you 100% LX, especially with the prices they charge. Its not enough to know you like a scent...you have to know you like THAT scent. For instance no two companies that have the same smelling lavender products, one of the most popular scents out there! Just because I like a scent it doesnt mean I like like their spin on that scent. Now if it is $5.00 I dont expect samples...$5.00 is woth a try, but for $15.00 and up, no sample, no purchase. Many people disagree with my method of thinking and that is fine, I just continue to purchase from companies that will send me samples, and I tend to stay loyal to them for that reason.Quote:
Originally Posted by LX_Emergency
LX_Emergency, will you fly my family to The Netherlands so we can once again sample its beauty? :D
I doubt it, but Im sure the visiters bureau or a travel agent will be happy to send you a vacation and landmark brochure so that you can see if it is some place you would like to visit! :cool:Quote:
Originally Posted by Ben
I definitely don't think an organized boycott campaign is in order. However, I'm also not recommending that anyone go spend their hard earned money on gambling about whether they'd like the scents or not. I've since found out that T&H *might* be carried at Nordstrom's so I might swing by the mall and poke my nose into a few and see whether I'd be interested in trying them or not. This whole thing is such a new area for me I'm really at a loss so any exposure for me at this point is good.
I just don't think it's right to demand samples or act ungentlemanly towards the companies. Sure, you can rightfully choose to not try their products because of it and I can totally agree with that decision... and if you informed them of that decision in a gentlemanly manner I can understand that too. I just think it's wrong to make demands or otherwise be discourteous.
For the record, when I sent my requests to both GFT and T&H I asked specifically to *purchase* a sampler packet or alternately get a set of scent strips.
-- Gary F.
My wife and I honeymooned there. We know we like it -- almost moved there! :DQuote:
Originally Posted by JLStorm
Just figured I'd have some good-natured fun with our Dutch friend and try to get some free airplane rides at the same time. Hehehe. :)
Perhaps if you send him quite a few T&H samples... :pQuote:
Originally Posted by Ben
I would be happy to purchase samples from anyone and scent strips would work too...unfortunately more places dont offer this either. Probably because the good companies are overseas and the shipping would make the price unreasonable to many other countries.Quote:
Originally Posted by gfoster
FYI,
Nordstroms only carries AOS products now. No more T&H, I asked them this weekend when I was in the store.
Maybe at your Nordstrom's but not at the one I stopped by tonight. I dropped by the mall on my way to the grocery store and they had a full lineup of Truefitt and Hill stuff, I picked up a tub of the 1805 creme. When I questioned the sales guy about it, he mentioned that no, they had no intention at all of losing the T&H line and in fact he had just returned from a 2 week training session put on by the T&H sales people to train him in how to use all the products, wetshaving, etc.Quote:
Originally Posted by JLStorm
While I was there I talked him into going to classicshaving.com for a merkur DE and I talked another guy there who was interested in straights into going to Tony's site and getting a starter kit. I also talked both of them into going down to C&E and getting the $35 brush and in going to target for some proraso :) I haven't been doing this as long as you guys but I'm Irish and have the gift of gab heh.
Not sure if they will follow through but they were both pretty interested in what little bit of information I had and were *very* disgruntled with the whole 3 blade, 4 blade, 5 blade debacle.
Long story short, yes, Nordstroms (at least the one I went to) still carries T&H and has every intention of continuing to do so. I'll try the 1805 tomorrow and see how I like it!
-- Gary F.
Not all Nordstrom's carry the same items. In Utah, they don't have T&H or AOS products. I emailed corporate about it, and they suggested that I purchase online. So I replied that I do purchase online, with links to all of the places that I buy from.
RT
Man that sucks for me! I went to this REALLY upscale mall and figured the Nordstroms there would have everything. Thats when they said they dont even carry T&H anymore, they made it sound like ALL the Nordstroms stopped carrying it. Hmm you guys know of any other store that carries the stuff? I am so sick of buying online, I want to be able to smell the scents and feel the brushes, etc!
Hey Ben? I'd love to fly you over here.....if I owned the country, an airline and was trying to sell it to you and knew you were serious about a purchase. But since I don't.....you'll have to pay your own fair :p
Fair enough. :D :hmmm: