Wacker? no a snake

On last October 20th I ordered and paid for the new Wacker Jungmeister 7/8 on a German on-line shop. After some (several) issues including a wrong model delivery, slow (missing) email answers, useless phone call (German language only), I happily got the parcel from the post office on December 5th.
And this is what I found in the parcel: the latest model of Wacker snake:
Attachment 148717
Attachment 148718
Attachment 148719

The width is 21.5 mm at largest point and the spine is warped like a snake. It has an unforeseen evident smiling profile.
Attachment 148720
Of course it was far from shave ready.


I don't want to keep this razor, but my issue is:
do I claim my money back and close with Wacker or
do I insist to get a good Jungmeister that I waited for so long? Is there any chance to get it right?

If I were in your situation, I would try to return it for a refund. Search for another vendor & reach out to them prior to closing a deal & tell them what your past experience was & ask if they can do better. If there are no communication problems with the second vendor & you feel comfortable with them, then order.

or;

Consider placing an add in our classified section for someone who might be will to part with a nice Wacker for an acceptable price.

Quote:

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Originally Posted by Hirlau

If I were in your situation, I would try to return it for a refund. Search for another vendor & reach out to them prior to closing a deal & tell them what your past experience was & ask if they can do better. If there are no communication problems with the second vendor & you feel comfortable with them, then order.

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That is a sound advice, though that razor is not easy to find on-line.

Quote:

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Originally Posted by Hirlau

or;

Consider placing an add in our classified section for someone who might be will to part with a nice Wacker for an acceptable price.

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I would never do, with that spine and that profile it's very hard to hone and not for a beginner.

I think you mis-understood me in part 2 of my post,,,place an add "asking" if someone has a Wacker for "you".
I would not keep nor would I put that razor you have on anyone, regardless of their skill level,,,,the second option I gave you was to help you find a nice Wacker.

I'm sorry if my post was confusing,,,it's 5am here..

OK, sorry for my misunderstanding. No excuse for me, here it's 11:45 am:gaah:

Smiles on razors are not a bad thing, spines that are not straight can be.
I'd return for a refund.

I would ask for a replacement given that you want that model - and specify that it must be checked over before being dispatched. If the vendor is unable to supply a replacement, take a refund and then contact Wacker directly through their website, explain the problem and establish if you can order a replacement. Of course if they have that model in stock (which they appear to have at the moment) you can order it straight away.

Art.Nr. 1087

Edit - this is the first time I've come across a problem with Wacker - I usually recommend them because of their quality. My Chevalier is very well made - apart from the nails instead of pins of course.

I would ask for a refund.

Sounds like a good idea to go directly to Wacker, but your razor came from the Wacker factory originally and evidently it slipped through the quality control and honing departments - seems wierd that the honer did not reject it, especially as he had to resort to inducing a smile to overcome the problem.

I have a Livi 'snake' razor, but I would have blown my top if it was as snakey as yours!

Regards,
Neil

Get a refund,Thats the second blade I have seen with major issues in the past year.Has been said some changes at the company have happened.
The older blades are fantastic.

Thank you all Gentllemen for your kind support, I accepted your advice and asked the seller to take the razor back.
At the same time I asked to Mr Wacker if he was able to personally guarantee the delivery of a new "good" razor.
I know that this last statement is ignoring the sound remark from pixelfixed and from some more friends of mine, but I liked so much my previous Wacker that I decided to keep the door open, I hope I'm not going to regret it.
I'm keeping you informed and thanks again

I beg your pardon for boring you all with my issue, but I want to share with you that after one week I haven't got any answer to my mails neither from the seller nor from Wacker. That has since the beginning been the worst part of this transaction: few and late answers from the seller, no answers from Wacker.
After this experience I will strongly suggest to anyone paying their internet purchases with some mean that allows to recover money independently from seller mood.
In my situation I'm claiming my money back from American Express purchase insurance, though that will cost me 50 euro fee.

What vendor did you buy it from if i may ask?

It has been said that Heribert has retired and no longer runs the company.

50 euros fee for insurance - that's crazily unfair! I would have bombarded the seller with emails day and night, called them, faxed them, anything before considering writing off that amount for nothing.

This has certainly put me off buying from Wacker or online sellers of Wacker razors if they do not accept PayPal.

Regards,
Neil

Quote:

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Originally Posted by Lumberjohn

What vendor did you buy it from if i may ask?

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I'm not sure that I can put such link in the forum. I ask moderators to let me know or delete this message if it's against forum rules.
https://www.schneidwaren-solingen.de...uid=1603978813

:gaah: Oh Sterm - they do take PayPal....

:mad:
You are right, but I've got good news too.:D
I just called AMEX customer service and they told me that for this kind of problems I don"t need to apply for the insurance, but I shall simply return the razor, send them a scan of the ticket and they are refundiing me the whole amount.

Mod note:

Thread was temporarily removed for review & returned with some posts deleted.
It is very easy to fall foul of our 'no vendor bashing' rule with these situations so the best recourse is always to contact the seller or your financial institution for resolution as was done by the OP.

onimaru55

Dear Sterm,

one of our resellers drew our attention to this thread.
The first way in a complaint should be the seller, if this does not answer, then the manufacturer.

We did not receive any email from you. A statement from your seller is with us yet.

If you want to be refund, please contact the store where they bought / paid for your razor.

If you want a replacement for your razor, please send us your razor. After examining whether the razor has been honed etc, we will replace the razor.

Important note: I am not retired and I still run my company together with my son.

best regards
H. Wacker

Mr. Wacker, are you currently selling direct with homes, shave ready razors?

As previously mentioned, it is very easy to fall foul of our 'no vendor bashing' rule with these situations so the best recourse is always to contact the seller or your financial institution for resolution as was done by the OP.

Situation resolved. Thread closed.

onimaru55