New razor I got for Christmas- flaws?

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Originally Posted by mythyk

I tried this on my dresser, the top is flat with no grooves or anything and is only a few months old so shouldn't be warped or worn. Laying the spine and tang fully flat, the blade does not lay perfectly flat, the heel is raised. I can try another surface if testing in this way is unsatisfactory, but really with the other flaws the blade possesses I don't think it's even worth it.

I am getting the emails sent to me by my parents who bought it, and will contact the company. They don't even have contact information on their website, seems odd. Went to their facebook page and posted to ask why that is, we'll see if I get a response.

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I'd contact the credit card company and dispute the charge. They want their customers happy, so they'll almost attack this.

They know what they are doing is why you can't find a contact. You think they would come to a razor meet as a vendor ? Not hardly. Keep after the return and use what ever means it takes to get in contact. If your card company has to help then use them. Maybe the better business bureau ?

If you look and read closely, they have a no return policy….hmmm:hmmm: There's a reason why this is the best "Place" to come and research. I just wish that people would come here BEFORE they buy :(

I have indulged myself in eight TIs in the past year. Their quality is all over the map and that blade looks factory fresh. I have one bought on line every bit as bad... With TI buying in person is best, on line tends to be a bitter/sweet experience, even dealing with the most respected vendors and requesting inspection and quality assurances prior to purchase/shipping. I think their QC might be getting better as I was at Min NY after Christmas. They had a new TI shipment in and the razors were excellent. Thus number eight. Here it is:

Attachment 152498

Hope the OP finds satisfaction. They are great shavers once you address (or adjust to) their character and flaws.

Interesting,why would anyone pay TI price than have to adjust the character and flaws??

Assuming we are talking about the website I found the link too, they do allow returns for material defects according to their policies page. Interesting though, I see they have a policy of no abuse.:
"If your abusive (use foul language, threatening, hostile or un-professional) we will fire you. That means we will cancel your order and refund you your payment. "

Never saw that before, guess this has been a problem?

They do have a link to a Twitter....perhaps we can use the power of social media to contact them and get a response?

This thread is reminding me of the disappointing online retail , e-bay and forum classified purchases I have made. The best way to buy a razor is up close and personal. See what you are buying before you drop your dollar but that only happens in the ideal world. In the real world of the www we need to investigate the vendor's return policy very carefully. Try to develope a one-on-one with the vendor so he understands your concerns about the razor in question.

I should practice what I preach, ha!

I was at a fellow members shop today, someone dropped off a AOS TI to be honed. We noticed uneven edge and spine wear. I laid it on a stone and saw the spine was bent. Interestingly, the edge was bent in the opposite direction. This thing was all over the place. When I got home I looked at my AOS TI and it too had a curve, though not as bad. I am very skeptical of TI from now on until someone proves me different.