Tell them you want a return authorization, followed by a credit upon receipt. Call them first thing Monday, or call your credit card company and dispute the transaction. When the sale is charged back, the vendor will be very eager to visit the issue with you. These razors, at this price point should be pristine. Sending it out to some unknown artisan whose work is the source of the problem, is not an answer. Quality control is their problem. Alternatively, they can source a first class blade from their inventory to replace this razor. They have a problem which they need to address. Sorry that this is happening.