Thread: Brand New Dovo Razor Chips! Help!

I got my boyfriend a Dovo 5/8" as an early Christmas gift and it hasn't even made it to Christmas! The chip apparently happened during normal stropping, si I'm wondering if it was possible there was a weak spot in the blade, and I should make a warranty claim. It's a small but deep chip (will upload a pic soon) and I am also wondering if a honing could repair it. This does not seem NORMAL for a quality blade, right? Just how easy to chip should a blade be?

Hollow ground blades are fragile. If you drop the blade against a hard object, the blade will easily chip like your description. But, you knew that. Short of a blow, the blade should not have a flaw like that unless the blade was defective. Another way of saying this is that I wouldn't know how to strop and create a chip in a blade edge even if I was trying.

You should contact the seller in my opinion.

The only thing I could think of would be going to high on the strop and knocking it on some hardware, but even that would have to be a pretty solid blow I would imagine...

Originally Posted by DPflaumer

The only thing I could think of would be going to high on the strop and knocking it on some hardware, but even that would have to be a pretty solid blow I would imagine...

I damaged the edge of my dovo by barely tapping it on the faucet accidental. The contact was so light that I wasn't even sure I'd hit the faucet at all. Granted the damage was equally as light and SRD honed it out for me. All I'm saying is that hitting some of the strop hardware was the first thought that came to mind and I don't think you'd have to hit it exceedingly hard.

Granted when you get the pictures up of the damage I'm sure you'll get less speculation on the cause and more help with a solution.

Martita,
This is odd - I had a brand-new DOVO that did exactly the same thing within two weeks of arrival... Had two little chips that came out of the cutting edge near the point.

FWIW, I called my vendor and they immediately offered me a replacement blade directly from DOVO. I would start there, and if you don't have any luck either contact DOVO directly or send it to someone who offers honing in the classifieds to see if they can work out the chip.

I recently (2 months ago) purchased a DOVO as well and a chip came out of it while stropping. The company (DOVO), after blaming me for improper stropping, asked for me to ship the razor along with my strop before considering upholding the warrantee. I refused to send my strop across the world, first because I need it to shave and second thinking it would be ruined in the process. I did express that the strop was an Heirloom strop hand made by Anthony Miller who is highly regarded. They replied that since the strop is not a DOVO strop it does not maintain the correct quality and could have caused the chipping. Everyone who has used an Heirloom strop knows that they are top quality and it has never chipped any other razor I own. Since DOVO refuses to uphold its guarantee and has disrespected me in such a manor, I will never own ANYTHING from this company again.

-LCT

BTW It took four emails, one quite nasty from me, and speaking to three different people before getting to that point.

Originally Posted by bigbadbike2

I recently (2 months ago) purchased a DOVO as well and a chip came out of it while stropping. The company (DOVO), after blaming me for improper stropping, asked for me to ship the razor along with my strop before considering upholding the warrantee. I refused to send my strop across the world, first because I need it to shave and second thinking it would be ruined in the process. I did express that the strop was an Heirloom strop hand made by Anthony Miller who is highly regarded. They replied that since the strop is not a DOVO strop it does not maintain the correct quality and could have caused the chipping. Everyone who has used an Heirloom strop knows that they are top quality and it has never chipped any other razor I own. Since DOVO refuses to uphold its guarantee and has disrespected me in such a manor, I will never own ANYTHING from this company again.

-LCT

BTW It took four emails, one quite nasty from me, and speaking to three different people before getting to that point.

They were just looking for ways to blame you for what happened and hoped you would just go away.

Very poor customer service though.

Originally Posted by bigbadbike2

I recently (2 months ago) purchased a DOVO as well and a chip came out of it while stropping. The company (DOVO), after blaming me for improper stropping, asked for me to ship the razor along with my strop before considering upholding the warrantee. I refused to send my strop across the world, first because I need it to shave and second thinking it would be ruined in the process. I did express that the strop was an Heirloom strop hand made by Anthony Miller who is highly regarded. They replied that since the strop is not a DOVO strop it does not maintain the correct quality and could have caused the chipping. Everyone who has used an Heirloom strop knows that they are top quality and it has never chipped any other razor I own. Since DOVO refuses to uphold its guarantee and has disrespected me in such a manor, I will never own ANYTHING from this company again.

-LCT

BTW It took four emails, one quite nasty from me, and speaking to three different people before getting to that point.

I'd be very interested to know who you spoke to at Dovo...

Originally Posted by bigbadbike2

I recently (2 months ago) purchased a DOVO as well and a chip came out of it while stropping. The company (DOVO), after blaming me for improper stropping, asked for me to ship the razor along with my strop before considering upholding the warrantee. I refused to send my strop across the world, first because I need it to shave and second thinking it would be ruined in the process. I did express that the strop was an Heirloom strop hand made by Anthony Miller who is highly regarded. They replied that since the strop is not a DOVO strop it does not maintain the correct quality and could have caused the chipping. Everyone who has used an Heirloom strop knows that they are top quality and it has never chipped any other razor I own. Since DOVO refuses to uphold its guarantee and has disrespected me in such a manor, I will never own ANYTHING from this company again.

-LCT

BTW It took four emails, one quite nasty from me, and speaking to three different people before getting to that point.

i find it "interesting" that your first post on this forum involves you coming out swinging at dovo.....

Sorry to hear you experienced that. A lot of members on Classifieds offer honing services. Also what you can do is click on Community and go to "member map" perhaps you can even contact a fellow local member.

In my trial and error of stropping, I've nicked my strop 50x and never a chip on either Dovo Blackstar or Best Quality ( no i didn't nick them 50x ). If anything there's a rolled edge towards the heel.

The only minor complaint I have with mine was with the Best Quality in that the pivot pins were uneven to begin with. But due to fact I shaved with it already and thereafter rolling the edge, I didn't see fit to contact the vendor. The vendor's not responsible for my mistakes/carelessness/neglect. Not to say you did such a thing.

I'm sure the uneven pinning could have been checked by Dovo QC but they put out hundreds if not thousands of these and mistakes happen and I'm easily forgiving compared to others. That said it's not a big deal. It's a great shaver and eventually I'll replace scale if not re-pin it as it's rather loose.

Talk to BeBerlin ( Robin ) he's very knowledgeable about Dovo's as well as several members here. Best of luck Marti! Please keep us updated thanks