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I may be going out on a limb here, but it wouldn't be the first time. In my experience, I have not found a brush that wouldn't work up a lather that was good enough for a shave. I have found that...

I'd say to chat with the seller and see if he would give it another sharpness check and hone it again if he finds it lacking. This shouldn't be unreasonable. In the meanwhile, if you send me a PM...