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It looks like those 2 cracks were are already there before shipping. The chips in the end can be sanded smooth. Considering the size of the stones and what you paid it may be best to keep it and just...

Can you post pictures of the stones e.g. before and after?

I don't think $20 would cover the damage, I would return it for a refund. It's his fault for not wrapping the item properly.

Aren't...