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All attempts at contact were ignored, and a dispute was opened. Eventually I got a refund, but I still had to pay to ship the scope back. Which, in my opinion was a really shi**y end of a stick...

I bought a Microscope for 450 dollars, and paid 50 for shipping and insurance. It arrived in a thin walled cardboard box, with a single strip of low density foam on the bottom for cushioning.
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