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+1 I'd ask whoever resharpens your razor to check it out and see what kind of hone job was done before. Then maybe you can really get to the bottom of things

I'm still not so sure they know what they're doing. If they don't know the grits of the stones (unless they're natural), how do they know if it's working correctly?

I don't know for sure but I...

:OT but Lynn doesn't wear superman pajamas, superman wears Lynn pajamas

Sounds a bit strange that they waited until now to tell you they outsourced it!

If it were me I'd request my money back and use it to send it to someone here from the member services section

Maybe you could ask the company to describe their honing process? If they describe it in a way that isn't correct then you'd know for sure. If they seem like they have the process right it may be...