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If you think water hardness could be a problem try using bottled water to see if it makes a difference. I face lather so it is easy to see when it gets that sheen. Also maybe try loading for a bit,...

I swirl the brush in cold water, cold water shaver here, give it a little shake. Move to the puck, a quick shake over the puck and load. Skim the tips in water and load some more, maybe even repeat...