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Yes - perhaps you could refer him to the Service Level Agreement and how a Sev 1, site down ticket could remain unanswered for over 24 hours...the penalties will be severe indeed....as a matter of...

Oh yea...big time...I felt lost and disconnected.

On the other hand, was wondering what the revenue impact on the site would have been for such an extended down time...lots and lots of Ads didn't...

Any information on why the site has been down for such an extended period of time?

Curious minds would like to know....

Thanks.