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From your OP, it sounded like your wife purchased your brush online. Many online vendors will send order confirmation email and sometimes shipping confirmations as well.

Also there will be a...

That's great Mark responded so quickly and offered viable solutions. Hopefully his recommendations work and you don't have to seek a return from the vendor. If you do have to seek a return and the...

It sounds like you have a defective brush knot; try reaching out to Mark Watterson at Simpsons (enquiries@progress-vulfix.com) to see if the company can make it right--Mark has a good reputation in...