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If it were me, I would respond with saying that for just a $10 discount you'd like to get a return authorization for an exchange, not just a return. That way they'd be on the hook for 2 x shipping...

The chips on the end don't matter. The chip on the side does, but it can be corrected by wrapping sandpaper around a pen or screwdriver shaft and rounding out the chip.

Whether or not you should...