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This issue is very common. So much so that a number of makers printed instructions on their boxes....

Takes a bit of luck sometimes with IT stuff .. or they just put you on hold for a long time till they escalate to someone capable. :)

Roy. You reminded me of my ex-boss who used to often ask to speak to someone with some intelligence when he got on the phone to order parts. Some got insulted & some just passed the phone to their...

I will agree your Jnats need to be flat. If you are seeing areas that don 't make contact on the edge the stones need correcting.
That said not all your stones may be ideal for razors especially a...