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Thanks for the reply.

No, my intent wasn't to discredit Classicshaving. I have had nothing but great service in each of my dealings with Ray. I was disappointed not in the service I got from...

It was never my intention to force Ray's hand. Quite the contrary. I started this thread asking what I should do about it. I was willing to accept it as it was, actually, until other members...

I spoke with Laurie at Classicshaving this morning. They're sending me a new one today. They're going to file a claim with FedEx. Hopefully, this time they'll ship it some other way than FedEx .

It shortens the stone by about 1". The chip is about 1" lengthwise and about a 1/4" widthwise.

I called and left a message with Ray. I'm hoping he calls me back tomorrow. My first thoughts...

I just received my new stone today from Ray at Classicshaving via FedEx. Needless to say, I was excited to receive the stone so that I can now start to begin practicing my honing skills. :D ...