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03-15-2009, 07:09 PM #1
"Buy it now" button, question and civility
I would like to address here a little problem I had lately in the Classifieds:
I wanted to buy a razor that was advertised with the "buy it now" button but had a question for the seller: as I live on the other side of the pond and the sale was CONUS only I wanted to know if the seller was willing to be paid by me but ship to an address of a fellow forum member living in the US who can ship back the razor to me in Europe. After writing my question via PM and stating in the comments below the ad that I was sending the seller a PM with a question, somebody else hit the "buy it now" button and bought the razor. The seller answered my PM, thinking that I was the one who paid saying that it was ok to ship to an intermediary in the US.
My problem is the following: with the "buy it now" button, it is almost a "deadly" procedure for somebody who is willing to buy but has a question to wait for an answer because somebody else can come and buy the razor; this could produce some uncivil behaviour where somebody with a question will simply hit the "buy it now" button, pay but ask for a refund if his question is not answered as he wanted. This procedure will also prevent people from asking rightful question, fearing that somebody will buy the item before he can have an answer.
It is also very frustrating for somebody who is the first willing to buy but has a question, to be over-run by a second interested but who doesn't have a question but can simply hit the magic button.
I don't know if there is an easy solution to this problem... I have two, but maybe somebody here has better ideas:
1) to remove the "buy it now" button; so the first in line wanting to buy - even if he has a question - is the first who can buy the item; if he doesn't, it's up to the second in line (like in was in the old BST)
2) to clearly state in the rules that the "buy it now" is final even if somebody is in first but with a question, warning the people interested to buy the item that having a question is at their own risk - the one that somebody else coming after them could over-run their question.
Any thoughts, anybody?Last edited by Ockham; 03-15-2009 at 07:12 PM.