My order did arrive fairly quickly, of course, it's the only soap you can order from them, the "legendary" Lavender Creep, Regents and another one, some selling for $300 USD on ebay, were one off releases. But I did read they had some major customer service issues a few years back, one of the owners had an illness or something, but I know there are a ton of threads on various other forums about the various soaps and matching aftershaves, as well as discussions around the products and customer service.