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Earlier today I emailed Micro Fasteners asking if they carried a certain sized SS washer. They replied yes, right away. I ordered the washers, then got a call back from Kathy at Micro Fasteners wondering if the washer I ordered was correct. Come to find out, I ordered the wrong one, and they caught it and called back right away offering to correct my mistaken order.
Hard to find customer service like this anymore.
Just wanted to share my experience.
I agree entirely with this. I couldn't find anything in my part of the world and had to import. Their cost and service were excellent - they worked out even cheaper than postage from our close neighbours Australia. Highly recommended.
Had a similar experience a few years ago when I ordered washers. I got my package and they were the wrong ones...can't even remember if it was my mistake or theirs. So I contacted them and explained the situation and they had the correct ones in the mail without any question, and just requested I sent the ones I had back in the envelope they enclosed. Great service.