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09-05-2008, 03:09 PM #1Previously lost, now "Pasturized"
- Join Date
- Oct 2005
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- Winnipeg Manitoba Canada
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Chris, is there any news on your GDLP or have we discovered the secret to Harrelsons numerous lapping plates by his bench?
Regards
Kaptain "Just wondering out loud" Zero"Aw nuts, now I can't remember what I forgot!" --- Kaptain "Champion of lost causes" Zero
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09-05-2008, 03:15 PM #2Senior Member
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- Oct 2007
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You're psychic, Christian. I was just going to post an update today. Here's my update:
I've emailed Harrelson several times asking for an update. The first time was last Thursday or Friday. He emailed back from his phone saying he was on vacation through the Labor Day (national holiday) weekend and he'd get to my stone first thing on Tuesday (9/2/2008). I emailed him again on 9/3/2008 explaining that I'm dead in the water and unable to lap any of my stones and I needed this resolved ASAP. I have not heard anything from him yet.
Chris L"Blues fallin' down like hail." Robert Johnson
"Aw, Pretty Boy, can't you show me nuthin but surrender?" Patti Smith
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09-05-2008, 04:36 PM #3Senior Member
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Glad I bought mine from Craftsman Studio. I would bet they would have taken care of it by now. The goodwill and enhancement to Shapton USA's reputation he would have gotten had he promptly replaced your GDLP would have been worth far more to him then the cost of the plate.
Be careful how you treat people on your way up, you may meet them again on your way back down.
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09-05-2008, 06:58 PM #4Senior Member
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I agree, Jimmy. Originally I bought the GDLP from Harrelson because they weren't out there yet at other retailers IIRC. I purchased all my other Shaptons at Craftsman Studio and their service and speed of shipping is top notch.
Originally Posted by JimmyH-AD
I'm in the sales and service industry myself. I could have hounded Harrelson with calls and emails long ago in this saga; 1) I didn't other than the innocuous emails because out of curiosity, I wanted to see what the service I was going to receive was going to be like. 2) I'm the customer with an issue. Crap service is the norm rather than the exception these days. In my business I always strive to resolve issues ASAP and commit to a high level of service. I shouldn't have to camp out on a doorstep to gain satisfactory resolution.
Chris L"Blues fallin' down like hail." Robert Johnson
"Aw, Pretty Boy, can't you show me nuthin but surrender?" Patti Smith
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09-05-2008, 06:12 PM #5Senior Member
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- Mar 2008
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wow chris i cant believe he is just ignoreing this, what kind of a business person is he anyway not to see to a problem such as yours. crap is he terrible at pr. well im not too impressed with the 2000 i bought and doubt i would buy any more of them espicially after your almost $300 lapping plate experience. ill stick with naturals
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