Quote Originally Posted by JimmyH-AD View Post
Glad I bought mine from Craftsman Studio. I would bet they would have taken care of it by now. The goodwill and enhancement to Shapton USA's reputation he would have gotten had he promptly replaced your GDLP would have been worth far more to him then the cost of the plate.
I agree, Jimmy. Originally I bought the GDLP from Harrelson because they weren't out there yet at other retailers IIRC. I purchased all my other Shaptons at Craftsman Studio and their service and speed of shipping is top notch.

I'm in the sales and service industry myself. I could have hounded Harrelson with calls and emails long ago in this saga; 1) I didn't other than the innocuous emails because out of curiosity, I wanted to see what the service I was going to receive was going to be like. 2) I'm the customer with an issue. Crap service is the norm rather than the exception these days. In my business I always strive to resolve issues ASAP and commit to a high level of service. I shouldn't have to camp out on a doorstep to gain satisfactory resolution.

Chris L