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09-05-2008, 06:58 PM #11
I agree, Jimmy. Originally I bought the GDLP from Harrelson because they weren't out there yet at other retailers IIRC. I purchased all my other Shaptons at Craftsman Studio and their service and speed of shipping is top notch.
I'm in the sales and service industry myself. I could have hounded Harrelson with calls and emails long ago in this saga; 1) I didn't other than the innocuous emails because out of curiosity, I wanted to see what the service I was going to receive was going to be like. 2) I'm the customer with an issue. Crap service is the norm rather than the exception these days. In my business I always strive to resolve issues ASAP and commit to a high level of service. I shouldn't have to camp out on a doorstep to gain satisfactory resolution.
Chris L"Blues fallin' down like hail." Robert Johnson
"Aw, Pretty Boy, can't you show me nuthin but surrender?" Patti Smith