Originally Posted by
Phrank
I would open a claim in the resolution center to keep it open. If you didn't receive the item, and no signature was required or received, I would think the onus is on the seller to refund.
You've got lot's of paperwork, open the claim and make sure you insert the information you have. It's just good practice to open a claim - if it resolves you can close it. I always open a claim whenever something goes past it's due delivery date, it usually resolves, but going past the claim date removes your ability to do so.
You paid for an item and didn't receive it - there's no way you can be responsible for an item not getting to you.