Thread: Canada Post screwed up!!!!

I would open a claim in the resolution center to keep it open. If you didn't receive the item, and no signature was required or received, I would think the onus is on the seller to refund.

You've got lot's of paperwork, open the claim and make sure you insert the information you have. It's just good practice to open a claim - if it resolves you can close it. I always open a claim whenever something goes past it's due delivery date, it usually resolves, but going past the claim date removes your ability to do so.

You paid for an item and didn't receive it - there's no way you can be responsible for an item not getting to you.

I almost had this happen this weekend with USPS.
I sent my Wolfman DE to have some engraving done.

It only had to go Dallas to Abilene 300ish miles up the rode. It didn't make it on delivery day.
It went From Dallas to Oklahoma City and sat a few days , the OKC to Lubbuck for a few days then from Lubbuck to Abilene.

Originally Posted by Scareface

I almost had this happen this weekend with USPS.
I sent my Wolfman DE to have some engraving done.

It only had to go Dallas to Abilene 300ish miles up the rode. It didn't make it on delivery day.
It went From Dallas to Oklahoma City and sat a few days , the OKC to Lubbuck for a few days then from Lubbuck to Abilene.

Glad it all worked out for you. I had a pool cue ordered and was coming from the USA. It ended up in the UK for 2 weeks then back to USA and then to Canada....... Took almost 7 weeks for it to get to me. The tracking history was so messed up...... lol

Originally Posted by Phrank

I would open a claim in the resolution center to keep it open. If you didn't receive the item, and no signature was required or received, I would think the onus is on the seller to refund.

You've got lot's of paperwork, open the claim and make sure you insert the information you have. It's just good practice to open a claim - if it resolves you can close it. I always open a claim whenever something goes past it's due delivery date, it usually resolves, but going past the claim date removes your ability to do so.

You paid for an item and didn't receive it - there's no way you can be responsible for an item not getting to you.

I opened a dispute claim through eBay. Such an automated system it's stupid! You travel in loops for the most part and no phone number to contact anyone. Canada Post site is almost as bad! I hope no one has to go through this BS! I want my RAZOR not a refund. But if no razor, then a refund is warranted. Wish I could be home when that mail carrier was out delivering at my community mailbox. I'd have words with them.
I do hope the razor shows up, because I will make sure that carrier is written up and warned to pay attention to their job at hand. Not rocket science delivering the mail to mail boxes. Pat attention to the address, put it in the correct slot.

The seller says that package should have been signature required...... No one signed for it. Wonder if that changes when it passes over the border?

Originally Posted by Willisf

The seller says that package should have been signature required...... No one signed for it. Wonder if that changes when it passes over the border?

My impression is that once the package is delivered to the distribution center ebay is on the hook, not the seller. The issue being the community mailbox, and whether ebay will use the fact that tracking says it was delivered to deny responsibility. You may have some leverage because no sig was requested. Somebody dropped the ball on that.

Originally Posted by JimmyHAD

My impression is that once the package is delivered to the distribution center ebay is on the hook, not the seller. The issue being the community mailbox, and whether ebay will use the fact that tracking says it was delivered to deny responsibility. You may have some leverage because no sig was requested. Somebody dropped the ball on that.

That makes sense too me too in that the seller appears to have done his part in good faith. So the liability surely must fall either with Pitney Bowes, EBay, or Canada Post. Since they delivered it to a phantom, I'd like to think CanPost should take the rap on this one.

It's such a shame that this happened - I hope it gets resolved soon with a belated delivery!

Originally Posted by Cangooner

That makes sense too me too in that the seller appears to have done his part in good faith. So the liability surely must fall either with Pitney Bowes, EBay, or Canada Post. Since they delivered it to a phantom, I'd like to think CanPost should take the rap on this one.

It's such a shame that this happened - I hope it gets resolved soon with a belated delivery!

I think eBay should take the hit on this one, but chances are they will put it on the seller, which is sad. The seller did do their part on all this. And there is no way Canada Post is at fault...... Never in a million years will a courier or postage company admit fault.

I don't see how they put it on the seller - they received the package from him and that's the end of that part. It's their global shipping program which they charged you money for (the seller didn't get any of that money) where things went wrong, so it's between ebay, their shipper and you. The shipper says delivered, you say it wasn't, so ebay has to decide who they're going to side with. If they side with you they'll be losing money this time, potentially retaining you as a customer, if they put the loss on you, you will be very very unhappy with them and likely never use that program.
Paypal is now separate company from ebay, so you may want to check into opening dispute with them.
If it were me I'd try to find a way to reach ebay on the phone, failing that go to my credit card company and file a chargeback there. If you win that case ebay will take the loss unless they can offload it to the shipper.

Originally Posted by gugi

I don't see how they put it on the seller - they received the package from him and that's the end of that part. It's their global shipping program which they charged you money for (the seller didn't get any of that money) where things went wrong, so it's between ebay, their shipper and you. The shipper says delivered, you say it wasn't, so ebay has to decide who they're going to side with. If they side with you they'll be losing money this time, potentially retaining you as a customer, if they put the loss on you, you will be very very unhappy with them and likely never use that program.
Paypal is now separate company from ebay, so you may want to check into opening dispute with them.
If it were me I'd try to find a way to reach ebay on the phone, failing that go to my credit card company and file a chargeback there. If you win that case ebay will take the loss unless they can offload it to the shipper.

What gugi said + 1. For the seller the beauty of ebay handling the international shipping is that the seller is off the hook once the package is delivered to the surrogate shipper. This 'community mailbox' thing is the problem. Perhaps a dishonest neighbor ? I too think paypal is your best bet. The fact that the parcel is marked delivered will be hard to overcome though.

Originally Posted by gugi

I don't see how they put it on the seller - they received the package from him and that's the end of that part. It's their global shipping program which they charged you money for (the seller didn't get any of that money) where things went wrong, so it's between ebay, their shipper and you. The shipper says delivered, you say it wasn't, so ebay has to decide who they're going to side with. If they side with you they'll be losing money this time, potentially retaining you as a customer, if they put the loss on you, you will be very very unhappy with them and likely never use that program.
Paypal is now separate company from ebay, so you may want to check into opening dispute with them.
If it were me I'd try to find a way to reach ebay on the phone, failing that go to my credit card company and file a chargeback there. If you win that case ebay will take the loss unless they can offload it to the shipper.

Hahahaha...... Wish I had a phone to contact eBay Canada...... None posted I can find. I got a survey from them today asking their service was on handling my problem..... I let em have it too. I stressed in my message to them it was NOT the seller's fault. Their global shipping dept needs to be looking into it. I might try Paypal out here soon and see what they say.